Business Operations Manager at straitPay

straitPay is a fin-tech company on a mission to make spending & investing in Africa a lot easier and convenient for anyone interested in Africa. We believe that there is a lot of potential on the African continent, which is why at Straitpay - We believe in Africa. We are a Fin-tech company, on a mission to make spending & investment in Africa a lot easier and convenient for anyone interested in Africa. You can be a part of this exciting journey, and make a difference in the African fintech space.

We believe that there is a lot of potential on the African continent, which is why at straitPay - We believe in Africa. We are a Fintech company, on a mission to make spending & investment in Africa a lot easier and convenient for anyone interested in Africa.

We are recruiting to fill the position below:

Job Title: Business Operations Manager

Location: Ikoyi, Lagos (Remote)
Employment Type: Full-time

Job Summary

• W are looking for a sharp, empathetic, and system-oriented operator to lead our Business Operations function. If you're excited to shape how our customersexperience us—and how efficiently we scale—this is your role.

Who you are:

• You’re a systems thinker, operator, and people leader. You can anticipate bottlenecks beforethey arise, thrive on process efficiency, and love building experiences that make customersfeel truly supported.

The Role:

• You’ll be responsible for making sure the engine of our operations runs smoothly, and everycustomer touchpoint reflects our promise of reliability. From onboarding to retention, you’llmanage the systems, people, and insights that make it happen.

Bad News
This role isn’t right for you if:

• You prefer well-established playbooks over ambiguity.- You’re not comfortable getting your hands dirty with the details.
• You don’t have experience working in an early-stage tech company or fintech environment.

Good News
You’ll love this role if:

• You’re excited by the chance to build foundational processes from scratch.
• You care deeply about customer experience and operational rigour.
• You know how to balance efficiency with empathy.

Your Mission

• Build and optimise operational workflows and customer success systems that allow straitPay to scale without friction—while making customers feel like partners, not tickets.

Duties & Responsibilities

• Design and implement operational workflows for customer onboarding, payment support,and internal compliance tracking.
• Set up the customer success infrastructure (support tools, FAQs, ticketing processes).
• Hire, train, and manage the customer support team as we scale.
• Collaborate with the Product team to incorporate customer feedback into the roadmap.
• Lead efforts in quality assurance, SLA tracking, and customer satisfaction metrics.

What success looks like

• Onboarding times reduced by 40% in 6 months.
• 90% of customers rate support as “excellent.”
• Scalable support systems implemented with minimal technical lift.
• Weekly operations and success metrics tracked and reported consistently.

What you'll bring to the table

• 4+ years experience in Core Operations or customer success, preferably in Fintech, Digital Banking or SaaS.
• A track record of building and scaling internal systems.
• Excellent communication and stakeholder management skills.
• Comfort with CRM and support tooling (e.g. Zendesk, Intercom).

Nice to Haves:

• Experience in B2B cross-border payments or financial services.
• Familiarity with KYC/AML compliance workflows.
• Data analysis or dashboarding skills.

Our values, and yours:

• Clarity over noise.
• Progress over perfection.
• Empathy drives our design—and our decisions.
• Every customer touchpoint is a chance to build trust.

What you'll get

• A chance to shape a business from the ground up.
• Mission-driven teammates who care about impact.
• Direct access to leadership and strategic decisions.
• Fast feedback loops and lots of autonomy.
• Hours & Location.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online