NMD Revenue Support Officer at ETC Workforce Services Limited

ETC Workforce Services Limited is a leading workforce management, outsourcing and advisory organization, empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support

We are recruiting to fill the position below:

Job Title: NMD Revenue Support Officer

Location: Lagos
Reporting To: NMD Revenue Specialist

Role Purpose

• We are seeking a detail-oriented and analytical NMD Revenue Support Officer to join our team.
• This role is responsible for setting up, monitoring, and managing the prepaid meters database, ensuring data accuracy and operational efficiency across our metering platforms.

Key Responsibilities

• Review and process energy adjustments following necessary approvals.
• Perform monthly reconciliation of total energy adjustments.
• Review reconciliation documents from Business Units for prepaid account setup on AMI and Ultima platforms.
• Set up new prepaid accounts (CIS & Ultima) on vending platforms in line with established guidelines.
• Analyse and interpret customer complaints using statistical techniques and database insights.
• Develop and implement data collection strategies to reduce errors and improve efficiency.
• Evaluate and spread customer arrears based on requests from Business Units.
• Maintain and update the NMD metering database.
• Resolve customer vending-related issues on the PPM platform.
• Troubleshoot and resolve offline customer profile issues.
• Conduct daily installation quality checks and generate certification reports.
• Track installation progress on feeder and DT basis to ensure compliance with standards.
• Adhere to Quality Management System and Occupational Health & Safety requirements.
• Support the Unit Head and Department Head with additional duties as assigned.

Minimum Requirements

• First degree in Social Sciences or related field.
• Minimum of 2 years of relevant experience.
• Proficiency in Microsoft Excel for analytics and business reporting.
• Strong understanding of CRM systems and data management.
• Ability to multitask and meet strict deadlines.
• Excellent team collaboration and communication skills.

Skills & Competencies
Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Support and Payment Solutions
• NMD Meter Reading and Management
• Energy Loss Reduction Techniques.

Behavioural Competencies:

• Strong communication and interpersonal skills
• Problem-solving and decision-making abilities
• Supervisory and resource management skills
• Business acumen and commitment to task.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you meet the above criteria and are ready to contribute to a dynamic team, please apply.