QA / QC Field Officer at ETC Workforce Services Limited

ETC Workforce Services Limited - We are a leading workforce management, outsourcing and advisory organization, empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support.

We are recruiting to fill the position below:

Job Title: QAQC Field Officer

Location: Lagos, Nigeria
Employment Type: Full-Time
Reporting To: QA / QC Field Supervisor

Role Purpose

• We are seeking a proactive and detail-oriented QAQC Field Officer to join our team in Lagos.
• This role plays a vital part in post-metering resolution activities within the business unit, supporting the NMD Field Supervisor in ensuring metering accuracy and customer satisfaction.

Key Responsibilities

• Resolve technical and non-technical customer metering issues within 24 hours for Band A and 72 hours for non-Band A escalations.
• Investigate metering complaints and provide technical feedback on findings.
• Document daily field activities using Mobiform and CRM systems.
• Conduct quality checks on NMD field metering operations across business units.
• Perform pre-surveys for customers with underground cabling to determine optimal metering points.
• Maintain high standards of quality across all metering initiatives.
• Ensure compliance with Quality Management System and Occupational Health & Safety regulations.
• Execute additional duties as assigned in line with work processes and SLAs.

Minimum Requirements

• First Degree in Social Sciences or Engineering.
• 0 - 2 years post-qualification experience.

Skills & Competencies:
Technical Competencies:

• Basic understanding of industry regulatory requirements and energy auditing.
• Strong knowledge of electrical wiring and cable specifications.
• Analytical thinking and effective monitoring skills.

Behavioural Competencies:

• Attention to detail and commitment to task.
• Ability to work under pressure and manage multiple tasks.
• Excellent communication and interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online