Customer Service Representative at Laundry King

Since its inception in 2011, Laundry King, has been recognized by its valued clientele for an unparalleled dedication to industry innovation, quality, and services that surpass the standard.

We provide state-of-the-art laundry and dry-cleaning services performed by specialists who have an in-depth understanding of fabrics and textiles, as well as the most effective methods to care for them.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and friendly Customer Service Representative to join our laundry outlet team. The ideal candidate will provide exceptional service to our customers, ensuring a positive experience while managing inquiries, complaints, and transactions effectively.

Key Responsibilities
Customer Interaction:

• Greet and assist customers as they enter the laundry outlet.
• Provide information about services offered, pricing, and promotions.
• Address customer inquiries and concerns in a timely and professional manner.

Transaction Management:

• Process customer orders, including drop-off and pick-up of laundry items.
• Handle cash, credit, and debit transactions accurately.
• Maintain an organized and efficient checkout area.

Service Quality:

• Ensure that all laundry services meet quality standards and customer expectations.
• Follow up with customers to confirm satisfaction with services provided.
• Resolve any service-related issues promptly and effectively.

Communication:

• Communicate effectively with team members to ensure smooth operations.
• Relay customer feedback to management for service improvement.

Record Keeping:

• Maintain accurate records of customer transactions and service requests.
• Assist in managing customer databases and loyalty programs.

Cleanliness and Organization:

• Keep the customer service area clean, organized, and welcoming.
• Adhere to health and safety standards, ensuring a hygienic environment.

Additional Responsibilities:

• Participate in training sessions to stay updated on service offerings and best practices.
• Assist with laundry operations as needed, including sorting and folding items.

Qualifications
Education and Experience:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a retail or service environment.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Basic math skills for handling transactions.
• Proficient in using point-of-sale (POS) systems and other relevant technology.

Personal Attributes:

• Friendly and approachable demeanor.
• Strong attention to detail and commitment to quality service.
• Ability to work flexible hours, including weekends and holidays.

Working Conditions:

• Fast-paced retail environment with a focus on customer service.
• May require standing for extended periods and lifting laundry items.

Application Closing Date
27th November, 2025.

How to Apply
Interested and qualified candidates should send their resume to: careers@laundryking.com.ng using the job title as the subject of the email.