Manager - Fulfilment Assurance and Billing FAB Services at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Fulfilment Assurance and Billing FAB Services

Job Identification: 6383
Location: Victoria Island, Lagos
Job Category: MTN Level 3
Reports To: Senior Manager - Solution Development
Division: Enterprise Business

Mission

• To identify and facilitate the automation of key support processes (fulfilment, assurance, billing, reporting, etc.), in line with MTN Business strategy and in a manner that positions MTN as a force within the technology space,
• To understand the business requirements of the Client Success team and conduct robust analysis that would support the design/ deployment of effective solutions, leveraging robust business analysis and change management practices and frameworks.
• To facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders

Description:

• Drive the enhancement of delivery/ support processes (fulfilment, assurance, billing, reporting, etc.) associated to various solutions (voice, data, converged/ ICT), based on relevant market and business needs. 
• Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
  • Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
  • Ensure robustness of testing and delivery of solution that meets customers’ needs
• Drive E2E management of the initiative development process, in terms of quality, timely delivery and scope management
  • Facilitate effective scoping and phasing of initiatives, ensuring deliveries are within agreed timelines.
  • Serve as the product owner for all FAB related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework. 
  • Drive ongoing review of existing processes and automation requirements in line with technology advancement, 
  • Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to improve product quality via:
    • Rendering support in fixing issues identified 
    • Or raising change requests where necessary to facilitate improvements & enhancements.
  • Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.

Requirements
Education:

• First degree in any related discipline (Engineering, Sciences, Technology, etc.)
• Fluent in English and language of country preferable
• Master’s degree in product development, business analysis, system engineering, project management will be an added advantage.

Experience
6 - 13 years’ experience which includes:

• 3 years or more in a similar solution architecting capacity (good knowledge of fulfilment, assurance and billing journey), within the ICT space
• E2E customer lifecycle management experience is an added advantage
• Advanced business analysis and solution architecting experience
• Proven experience in project management, scrum, change management, process improvement and product development.
• Good understanding of systems, networks and mobile telecoms, mobile applications and emerging technologies
• Good knowledge of data architecting and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies advantageous.

Application Closing Date
5th November, 2025; 10:59 PM.