IT Support Officer at Wells Carlton Hotel & Apartment

The Wells Carlton Hotel & Apartments is a beautiful, fantasy-like journey into a glamorous world of pure luxury, privacy, exceptional service and gratifying indulgence. It is located in one of the most secured and serene locations in Abuja. The facility features an endless wave of sophistication, style & glamour that leaves guests breathless whilst providing a unique sense of comfort and convenience.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Asokoro, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are looking for an IT Support Officer to provide technical assistance to employees, resolves hardware and software issues, and maintains the company's IT infrastructure.
• Key duties include installing and configuring systems, troubleshooting problems, managing support tickets, and performing routine maintenance on computers and networks.
• Strong communication, problem-solving, and attention to detail are essential for this role.

Key Responsibilities

• User support: Provide technical assistance to users via phone, email, or in-person to resolve computer and software issues.
• Troubleshooting: Diagnose and solve hardware and software faults to keep systems running smoothly.
• Installation and configuration: Install, configure, and upgrade computer hardware, operating systems, and applications for new and existing users.
• Ticket and incident management: Log and manage all service requests and support tickets, updating users on their progress.
• System maintenance: Perform routine maintenance on computer systems and networks, including updates, backups, and security checks.
• Inventory management: Maintain an accurate inventory of IT hardware and software assets.
• Onboarding: Set up new employees with the necessary accounts and equipment.
• Documentation: Create and maintain documentation for IT procedures, configurations, and solutions.
• Testing and evaluation: Test and evaluate new hardware and software to recommend improvements.

Qualifications and skills

• Education: A Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred.
• Experience: Proven experience in IT support or a similar role is required.
• Technical skills:
  • Proficiency in operating systems (e.g., Windows, macOS, Linux).
  • Knowledge of network protocols and configurations.
  • Familiarity with IT security principles.
• Soft skills:
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal abilities.
  • Ability to prioritize tasks and work under pressure.
  • Attention to detail and accuracy.

Salary
N70,000 - N80,000 Monthly. 

Application Closing Date
4th November, 2025.

How to Apply
Interested and qualified candidates should send their updated CV to: wellscarlton42@gmail.com using the Job Title as the subject of the email.