Restaurant Supervisor at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Restaurant Supervisor

Location: Akwa, Anambra
Employment Type: Full-time

Main Function

• The Restaurant Supervisor will be responsible for overseeing daily restaurant operations, ensuring excellent customer service, staff efficiency, and smooth workflow in both the dining and service areas.
• The role involves managing staff performance, maintaining quality standards, monitoring inventory, and ensuring that guests enjoy a pleasant dining experience.
• The ideal candidate must be hands-on, organized, and service-oriented, with strong leadership and communication skills to uphold the restaurant’s standards and profitability.

Role Responsibilities
Restaurant Operations Management

• Supervise day-to-day restaurant operations to ensure efficient service delivery.
• Ensure compliance with hygiene, safety, and quality standards.
• Oversee food presentation, service speed, and customer satisfaction.
• Coordinate kitchen and service teams to maintain a seamless workflow.

Customer Service and Guest Relations:

• Greet and attend to guests courteously, ensuring excellent customer experiences.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Monitor dining areas to ensure tables are clean, properly set, and attended to quickly.
• Foster a warm, welcoming, and professional dining atmosphere.

Staff Supervision and Training:

• Schedule, supervise, and motivate restaurant staff for maximum efficiency.
• Conduct regular briefings, performance evaluations, and on-the-job training.
• Ensure adherence to company policies, grooming standards, and customer service protocols.
• Encourage teamwork and maintain discipline among staff.

Inventory and Cost Control:

• Monitor stock levels of food, beverages, and restaurant supplies.
• Track daily sales, wastage, and usage to prevent losses.
• Coordinate with the kitchen and procurement teams for timely restocking.
• Assist in implementing cost-saving measures without compromising quality.

Cash Handling and Reporting:

• Supervise billing, cash handling, and point-of-sale operations.
• Reconcile daily sales, deposits, and transaction records accurately.
• Prepare shift reports and submit daily operational summaries to management.

Maintenance and Facility Oversight:

• Ensure cleanliness, orderliness, and maintenance of the restaurant area.
• Monitor functionality of equipment, furniture, and fixtures.
• Report repair or replacement needs promptly to the appropriate department.

Health, Safety, and Compliance:

• Enforce strict adherence to health, safety, and sanitation regulations.
• Ensure compliance with food handling and safety laws.
• Conduct routine inspections to maintain cleanliness and prevent hazards.

Qualifications and Requirements
Education and Certifications

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
• Certification in Food Safety or Hospitality Management is an added advantage.

Experience:

• Minimum of 3–5 years’ experience in restaurant supervision or hospitality operations.
• Proven track record in customer service, staff supervision, and restaurant administration.
• Experience in a hotel, fine dining, or quick-service restaurant is highly desirable.

Skills:

• Operational Skills: Strong understanding of restaurant service flow, POS operations, and stock control.
• Customer Service Skills: Excellent communication and conflict resolution abilities.
• Leadership Skills: Proven ability to manage and motivate a team effectively.
• Organizational Skills: Attention to detail, multitasking, and problem-solving capabilities.
• Tech Skills: Proficiency in MS Office Suite and restaurant management software (e.g., POS systems).

Ethics and Professionalism:

• High level of integrity, accountability, and professionalism.
• Commitment to delivering high-quality service and maintaining the restaurant’s reputation

Application Closing Date
31st October, 2025.