Customer Services Officer at PGE Travels and Education Consulting

PGE Travels and Education Consulting is a dynamic and customer-focused travel and education agency committed to making global travel and study opportunities accessible and seamless. We specialize in admission processing, visa application, flight booking, travel insurance, and comprehensive educational consultancy services.

Our goal is to provide tailored solutions that meet the unique travel and academic aspirations of our clients. Whether you are planning to study abroad, explore new destinations, or secure the right travel documentation, PGE Travels and Education Consulting offers expert guidance every step of the way. We pride ourselves on our professionalism, integrity, and dedication to client satisfaction, making us a trusted partner for individuals and families pursuing international travel and educational goals. Join us and be part of a team that is passionate about creating life-changing opportunities.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in person.
• Provide accurate information on travel packages, educational programs, and consulting services.
• Assist clients with bookings, applications, documentation, and payment processes.
• Handle customer complaints and provide effective solutions to ensure satisfaction.
• Maintain detailed and up-to-date client records in the company database.
• Coordinate with internal teams to ensure timely service delivery and client follow-up.
• Support marketing and administrative activities when required.
• Uphold a professional and friendly company image in all interactions.

Requirements

• Bachelor’s degree in Business Administration, Customer Service, Tourism, or a related field with 2-3 years experience..
• Previous experience in customer service or client relations (experience in travel or education is an advantage).
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude, teamwork, and commitment to delivering outstanding service.

Salary
N80,000 / Month.

Application Closing Date
28th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@pgetravels.com using "Customer Service Officer" as the subject of the email.