IP L2 Technical Support Engineer (Supervisor Level) at Equinix Nigeria

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Title: IP L2 Technical Support Engineer (Supervisor Level)

Job ID: JR-155531
Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced IP L2 Technical Support Engineer (Supervisor Level) responsible for managing escalated technical incidents, providing expert-level support, and ensuring the resolution of complex network-related issues across the IP/MPLS and Internet Gateway systems.
• This role will work closely with Level 1 (L1) and Level 3 (L3) support teams, infrastructure units, and external vendors to ensure service excellence and customer satisfaction.
• The ideal candidate possesses deep technical knowledge in IP networking, strong analytical and the ability to drive operational efficiency through process optimization and team mentorship.

Responsibilities

• Supervise and mentor younger engineers to ensure timely and effective resolution of technical issues
• Oversee day-to-day operations, including incident management, ticket resolution, and escalation handling
• Act as the technical escalation point for complex incidents from L1 and customer support teams
• Collaborate with L3 support, engineering, and vendor teams to resolve high-impact network issues
• Manage and track the lifecycle of incidents to closure, ensuring SLA compliance and customer communication
• Provide support and troubleshooting for IP/MPLS backbone, Internet Gateways, International Peering, and Enterprise solutions
• Monitor and support technologies including: MPLS, MP-BGP, VPLS, L3VPN, SD-WAN, VRRP, BFD, QoS, OSPF, ISIS, and BGP
• Develop and update technical documentation, escalation procedures, and knowledge base articles
• Implement network automation and monitoring tools to streamline support operations
• Conduct root cause analysis and implement preventive action plans
• Lead weekly/monthly performance analysis and capacity planning aligned with network growth
• Ensure timely execution of approved IP optimization and enhancement projects with minimal service disruption
• Perform periodic network audits and recommend operational improvements
• Maintain customer satisfaction by handling and updating support tickets through to resolution
• Participate in change and release management processes to ensure operational readiness
• Collaborate with internal and external stakeholders during major incident handling and provide RCA reports

Qualifications
Education & Certifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related technical field
• Minimum of 6 years' experience in ISP or Enterprise IP Network operations and support
• Professional certifications such as CCNP, JNCIP, Security+, or equivalent are required

Technical Skills:

• In-depth experience in IP/MPLS, Ethernet, VPNs (L2/L3), VPLS, BGP, SD-WAN, QoS
• Proficient in routing protocols such as OSPF, IS-IS, BGP, MP-BGP, and related IP service edge deployments
• Hands-on experience with Cisco, Juniper, Mikrotik, and Cyberoam routers/switches
• Solid understanding of Quality of Service (QoS) particularly in VoIP and DoS mitigation contexts
• Experience with monitoring tools like PRTG, WhatsUp Gold, and network performance platforms
• Familiarity with network automation and scripting (e.g., Python, Ansible) is an advantage

Soft Skills:

• Strong leadership and mentoring capabilities
• Excellent communication and interpersonal skills
• Strong problem-solving, analytical thinking, and troubleshooting abilities
• Ability to work under pressure and support escalations outside business hours when necessary
• Customer-focused mindset with a proactive approach to service delivery

Core Competencies:

• Problem Solving & Critical Thinking
• Operational Excellence & Accountability
• Innovation & Process Improvement
• Effective Communication
• Customer Focus & Service Orientation

Behavioral Attributes:

• Passion for Excellence
• Integrity & Accountability
• Open-Mindedness & Teamwork
• Strong Customer Commitment.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online