Manager, Partner Services & Operations at inq. Nigeria

inq. Nigeria, a subsidiary of inq., is a leading Edge solutions provider with a presence in 7 African countries (Nigeria, Botswana, Zambia, Cameron, Cote d'Ivoire, Malawi and South Africa). inq. Digital delivers cutting-edge solutions across five major service categories: Edge AI Solutions, SDN/NFV Solutions, Cloud-Based Solutions, Digital Solutions, and Intelligent Connectivity.

We are recruiting to fill the position below:

Job Title: Manager, Partner Services & Operations

Location: Lagos
Department: Innovation & Partnerships
Reporting to: Executive Head, Innovation & Partnerships

Job Description

• Provide strategic leadership for all partner ecosystem operations, driving performance, governance, and collaboration with key vendors, OEMs, and service delivery partners.
• Ensuring partner alignment to commercial goals, operational excellence, and customer satisfaction.

Responsibilities
Principal Accountabilities / Objectives:

• Define and execute the Partner Services & Operations strategy, transforming vendor management into a value-driven partner ecosystem.
• Lead operational performance governance for all partners.
• Develop and manage the partner scorecard framework, monitoring SLAs, KPIs, compliance, and escalation protocols.
• Drive partner onboarding, contract renewals, pricing reviews, and operational risk assessments.
• Collaborate with Procurement, Finance, Service Delivery, and Product Management to optimize partner performance and margins.
• Lead quarterly Partner Business Reviews (PBRs) to assess performance, roadmap alignment, and innovation opportunities.
• Champion automation, analytics, and reporting to improve visibility of partner operations.
• Build, mentor, and manage the Partner Services & Operations team

Key Performance Indicators

• Partner SLA compliance rate (%).
• Partner performance index (weighted score).
• Partner-related incident resolution time > 48hrs
• Reduction in operational cost per partner.
• Partner satisfaction / NPS > 85%.
• Quarterly performance review completion rate.

Requirements

• Qualifications & Experience:
  • Bachelor’s Degree in Engineering, Business, or related field (MBA preferred).
  • 7 – 15 years in service operations, partner management, or vendor governance within telecoms, cloud, or digital services.
  • Proven track record of leading high-performing operations teams
• Skills & Competencies:
  • Strong commercial acumen and negotiation skills.
  • Deep understanding of enterprise telecoms operations.
  • Data-driven decision making and analytics mindset.
  • Excellent stakeholder and partner relationship management.
  • Leadership and people development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their application to: inqngcareers@inq.inc using the Job Title as the subject of the mail.