Patient Experience Manager at Adia Hospital - Syx-Brij Nigeria Limited

Syx-Brij Nigeria Limited - Our client, Adia Hospital, located at Plot 246 AC Street, Itokin Road, beside Low-cost Estate gate, Sabo, Ikorodu, Lagos is a leading healthcare facility committed to delivering compassionate and patient-centered care.

They are recruiting to fill the position below:

Job Title: Patient Experience Manager

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Description

• Our client is seeking a dedicated and empathetic Patient Experience Officer to join our team.
• The ideal candidate will serve as the link between patients and hospital management, ensuring every patient enjoys a seamless, comfortable, and satisfactory healthcare experience.

Key Responsibilities

• Welcome and guide patients courteously upon arrival at the hospital
• Monitor and improve the overall patient experience across departments
• Handle patient feedback, concerns, and complaints professionally and promptly
• Work closely with clinical and administrative teams to resolve service issues
• Conduct patient satisfaction surveys and prepare performance reports
• Ensure patients are well-informed about hospital services, processes, and waiting times
• Promote a culture of empathy, respect, and hospitality within the hospital
• Support management in implementing patient-centered service improvements.

Requirements

• B.Sc / HND in any relevant field (Mass Communication, Marketing, Public Relations, Psychology, or related discipline preferred)
• 1 - 3 years’ experience in customer service, front desk, or patient relations (healthcare experience is an advantage)
• Excellent communication and interpersonal skills
• Strong emotional intelligence and conflict resolution abilities
• Professional appearance and positive attitude
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Ability to remain calm and compassionate under pressure.

What We Offer

• Competitive and timely salary package
• Supportive and friendly work environment
• Continuous learning and professional development opportunities
• Opportunity to make meaningful impact on patient care and satisfaction.

Application Closing Date
19th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online