Operations Officer (Fintech) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Operations Officer (Fintech)

Location: Lagos
Employment Type: Full-time / Hybrid
Industry: Fintech
Reports To: Head of Operations / Operations Manager

Role Overview

• We are seeking a highly organized and analytical Operations Officer to support the smooth running of daily business operations within a fast-paced fintech environment.
• The ideal candidate will play a key role in optimizing processes, ensuring compliance, coordinating cross-functional activities, and driving operational efficiency.
• This position requires a detail-oriented professional who understands financial technology systems, digital payments, and regulatory operations.

Key Responsibiltiies
Operational Management & Process Optimization:

• Support day-to-day operational activities across departments to ensure seamless business delivery.
• Identify process bottlenecks and recommend improvements to enhance efficiency and accuracy.
• Maintain and update operational workflows, SOPs, and documentation in line with industry best practices.
• Collaborate with product, customer support, and tech teams to streamline payment processes and user journeys.

Transaction & Payment Operations:

• Monitor transaction flows, reconciliations, settlements, and exception handling.
• Assist in resolving operational or transactional discrepancies in collaboration with finance and product teams.
• Support integration of payment gateways, wallets, and APIs with internal systems.
• Ensure proper tracking and reporting of financial operations in compliance with internal controls.

Compliance & Risk Management:

• Ensure all operations align with CBN, NDIC, and other regulatory requirements.
• Support KYC, AML, and data protection processes within the organization.
• Work closely with the compliance team to track and resolve audit observations or regulatory queries.
• Maintain up-to-date knowledge of fintech laws and emerging regulatory guidelines.

Data & Reporting:

• Generate daily, weekly, and monthly operational reports for management review.
• Track key operational metrics — transaction volumes, downtime, customer satisfaction, etc.
• Analyze data to identify performance trends and opportunities for improvement.
• Present findings and insights to senior management for informed decision-making.

Customer & Partner Support:

• Liaise with partners, vendors, and service providers to ensure SLA compliance.
• Coordinate resolution of operational issues raised by customers or business partners.
• Provide support for escalated customer or transaction cases that require operations input.
• Support onboarding of new partners, merchants, and institutions on fintech platforms.

Team Collaboration & Project Support:

• Participate in new project rollouts, system updates, and operational tests (UAT).
• Work with cross-functional teams (tech, product, finance, and customer service) to ensure operational readiness for product launches.
• Provide process training and support to team members where necessary.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Economics, or related fields
• 3 - 5 years of experience in operations, payments, or process management within a fintech, bank, or financial services firm.
• Strong understanding of digital payments, transaction processing, and fintech ecosystems.
• Proficiency in using Excel, Google Workspace, and CRM or ERP tools.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with compliance frameworks (KYC, AML, data privacy).
• Detail-oriented with a high level of accuracy and accountability.
• Ability to work under pressure and manage multiple priorities simultaneously.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the job title as the subject of the mail.