IT Change Officer at AB Microfinance Bank Nigeria

AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo and Anambra State. AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improve the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully fledged microfinance bank.

The Bank has an exceptional group of very strong international shareholders committed to the task of improving access to financial services in the country. These shareholders are Access Microfinance Holding AG of Germany, KfW - the German Development Bank, the African Development Bank, and the International Finance Corporation of the World Bank Group. Together, they have an established record of setting up and managing microfinance banks across the African and Asian continents in such countries as Nigeria, Tanzania, Liberia, Zambia, Rwanda, Madagascar, Azerbaijan, Tajikistan,Georgia and Brazil.

We are recruiting to fill the position below:

Job Title: IT Change Officer

Ref Code: CHO/IT/OCT/2025
Location: Ikeja, Lagos

Main Responsibilities

• Coordinate the IT change management activities within the department. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services
• Responsible for controlling the lifecycle of all changes and change portfolio
• Ensure updates of the change management guidelines and procedures
• Implement the change management guidelines and ensure compliance at all times
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Review change requests and ensure completeness with required stakeholders
• Integrate change management activities into project planning
• Keep proper records of Deployment Readiness Form (DRF)
• Identify and manage anticipated resistance
• Follow and check the evolution of the change requests implementation
• Process owner of the change management process
• Deliver training sessions on change management process when required
• Key player in the solution delivery lifecycle process
• Define and measure success metrics and monitor change progress
• Track and report issues
• Ensure process improvement over time by leveraging lessons learned exercises.
• Regular Post implementation review (PIR)
• Develop knowledge of products and processes
• Be a key player in business process re-engineering within the department

Necessary Experience and Requirements

• Minimum B.Sc / HND in Computer Science, Economics or related discipline with cognate experience
• Minimum of four years working experience within an IT environment and in a similar role
• Good knowledge of business processes and/or Accounting
• Analytical, problem solving skills and process-oriented approach to work
• Self-starter, self-managed, and able to work under stress to meet deadlines
• Collaborative, consultative and customer-oriented approach
• Strong communicator & negotiator and Affinity with the IT world
• Reliable team player with excellent communication skills
• Require effective prioritization, time management, team spirit, and organizational abilities.
• Excellent communication skill
• Prior working experience with a Core Banking System (CBS) or a software package
• Background in microfinance, banking, accounting and/or IT

Application Closing Date
7th November, 2025.