Head, Credit Collections at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Head, Credit Collections

Location: Lagos

About the role

• We are looking for a hands-on, analytically minded Head, Credit Collections to design and run Moniepoint’s consumer lending collections function.
• You’ll own repayment instruments and integrations, lead a high-volume collections contact centre and outsourced partners, and use data to optimise recoveries and customer experience across millions of loans in Nigeria.

Roles & Responsibilities

• Design and manage repayment infrastructure; direct debits, card-on-file, standing orders, bank transfer integrations and reconciliations.
• Lead and scale the collections contact centre and external agencies, including staffing, training, scripts, KPIs and compliance.
• Develop and implement early, mid, and late-stage collections strategies to maximise recoveries while protecting customer experience.
• Build dashboards and reports on delinquency trends, repayment instrument success rates, agent performance, and recovery curves to drive decisions.
• Collaborate with Product, Engineering and Risk to embed “collections by design” into new products and automate workflows.
• Ensure all repayment channels and collections practices comply with Nigerian regulations and consumer-protection rules.
• Analyse customer repayment behaviour to identify risks, segment portfolios, and recommend interventions to improve loss rates and reduce churn.
• Manage vendor and partner relationships (payment processors, credit bureaus, collection agencies) to optimise performance and cost.

Requirements

• Bachelor’s Degree in Business, Finance, Operations or related fields
• 5+ years’ experience in credit/collections management, ideally in fintech or high-volume consumer lending.
• Demonstrated experience implementing and managing repayment instruments and payment integrations.
• Strong operational leadership running a call centre or outsourced collections team.
• Proficiency in analytics and BI tools to monitor portfolio and agent performance.
• Deep understanding of Nigerian regulatory requirements for collections and repayment systems.
• Excellent stakeholder management and ability to work cross-functionally with Product, Engineering and Risk.

Application Closing Date
Not Specified.