Head of Operations at Uppercrest Limited

Uppercrest is in the telecommunication industry with wealth of experience in network site build, maintenance and servicing

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos Mainland, Ogudu - Lagos
Employment Type: Full-time

Responsibilities

• Implementation of projects according to the approved budget.
• Setting targets for the operational units by breaking down the high-level strategic goals into targets and allocating targets for each unit.
• Monitoring and evaluating monthly key performance indicators of operational processes and optimizing/improving the processes.
• Creation of daily, weekly, monthly, and quarterly reporting tracks on all operational areas about the projects at hand
• Coordination of different operational units/divisions towards a common goal and defining general conditions for the operations.
• Follow up, evaluation, and performance appraisal on teams.
• Reviewing clients' concerns and complaints, and acting upon the complaints
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, trainings, classes, and supervision.
• Monitors costs and ensures expenses are within the allocated budget.
• Evaluates field staff and quality of work through personal inspections & other means.
• Analyses resource requirements, acquires, monitors, and makes suggestions or improvements accordingly. Resources include, but are not limited to, Human, tools, equipment & operational vehicles.
• Ensures that site security is well managed, monitored, and updated based on the risk levels of the site.
• Reduce Opex by applying a holistic approach to cost baselining and to initiatives prioritization and design.
• Build Capabilities in the procurement function to enable clients to realize cost savings across various categories.
• Assumes project management from concept to implementation phase for telecommunications initiatives; routine inspection and audit of service standards to maintain the highest quality of service.
• Managing Passive network activities through the regional Managers, NOC, and PPM coordinator.
• Performance management and appraisals of the Regional Manager, team leads and field support engineers based on set key performance areas.
• Accountable for every phase in any project life and ensures proper synchronization between each project to operational phase were necessary.
• Carryout regional performance meeting with the RMs monthly.

Requirements

• Master's or Bachelor's degree in Mechanical or Electrical Engineering
• Must have more than 7years of experience in the Telecoms industry
• Multi-task person, be well organized, and have the ability to work well under pressure.
• Must be outspoken and able to present and defend the company to the customer
• Having certification in PMP is an added advantage
• Must be comfortable with handling multiple projects and assignments with strict deadlines.
• Team leader, ability to negotiate - Decision maker, can work independently
• Must be very good in Excel, Word, and PowerPoint.

Application Closing Date
14th November, 2025.

How To Apply
Interested and qualified candidates should send their CV to: hr@uppercrest-limited.com using the Job Title as subject title of the email.