Field Collection Agent (FCA) at Fort Knox Outsourcing (3 Openings)

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that sources, selects, and Second employment-ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Field Collection Agent (FCA)

Locations: Abuja (FCT), Kaduna and Lagos (other major cities in Nigeria)
Employment Type: Full-time

Responsibilities

• Conduct door-to-door debt recovery and follow-up visits in assigned areas.
• Communicate repayment obligations and negotiate suitable repayment plans with clients.
• Maintain accurate and detailed records of all visits, communications, and repayment outcomes.
• Verify and assess debtor information (income, address, and asset status).
• Prepare and submit timely field and progress reports.
• Collaborate with internal teams to ensure compliance with company and legal standards.
• Promote and protect the company’s brand image and reputation during all engagements.

Requirements
Educational Qualification:

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent (GCE O-Level).
• OND, NCE, or Bachelor’s Degree in relevant fields (Finance, Business, or Law) is an added advantage.

Experience:

• 1 – 2 years of experience in debt collection, customer service, or related financial field preferred.
• Candidates without experience must demonstrate strong learning ability and resilience.

Skills & Competencies:

• Excellent communication and negotiation skills.
• Strong emotional intelligence and ability to remain calm under pressure.
• Good problem-solving and decision-making abilities.
• Proficiency in using smartphones, GPS navigation apps, and basic office tools (Excel, Word).
• Ability to calculate repayment figures and maintain accurate financial records.

Personal Attributes:

• High integrity and ethical standards (must comply with company and legal guidelines).
• Good physical fitness for regular fieldwork.
• Familiarity with local areas and community relations.
• Must have no criminal record and be of good credit standing.

Other Requirements:

• Must provide a valid Police Clearance Certificate.
• Must submit a Credit Report from an accredited Nigerian credit bureau.
• Must undergo a recent medical examination to confirm physical fitness.

Languages Required:

• English (compulsory)
• Proficiency in a local language such as Hausa, Yoruba, or Igbo is an advantage depending on the region of assignment.

Salary
N150,000 Monthly Net.

Application Closing Date
30th November, 2025.