Chief Operating Officer at UnoCasa Limited

UnoCasa is a full service Human Resources Consultancy business with focus on Talent Acquisition, Learning & Development and Consultancy services. Our raison d’etre is the notion that your people are your advantage and proffer people-centric solutions to ensure your team accomplish your business goals.

We are not your run of the mill HR Company, we believe in team diversity and teamwork; we believe that the workplace should have an ambience that inspires productivity of the team; and the application of technologies to enhance efficiency. We know that every business is unique and tailor HR solutions to your organisation’s needs.

Our clients are in various sectors not limited to engineering, education, health oil & gas, government, media, finance, retail, lifestyle, consultancy firms and services.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer

Location: Lekki, Lagos
Reports to: Managing Director
Employment Type: Full-time

Overview

• The Chief Operating Officer (COO) is responsible for overseeing the overall operations of the smart card- making company, ensuring efficiency in production, quality control, business growth, and customer satisfaction.
• The COO will develop and implement strategic plans, manage resources, and drive profitability while maintaining high standards in operations, design, printing, and distribution processes.
• The COO works closely with the Managing Director on business strategies, organizational structure and initiatives, corporate and human resources; health and wellbeing; organizational policies and processes; and compliance with government policies and regulations.
• A key member of the Management Team, the COO, oversees corporate services responsibilities and monitors service contracts in this area as well as managing key relationships. The COO reports to the Managing Director.

Responsibilities
Key Areas:

• 2025 Position Description: General Manager
• Business Management & Planning
• Business Strategy and Planning

Oversee business strategy planning:

• Lead the development, execution and maintenance of sound business and operational planning systems, process and activities, including business continuity plan and project management systems.
• Establish, monitor and manage insurance needs, operations budget, disability services payments and project management budget processes.
• Plan and manage IT and communications systems including internet access, disaster recovery and backup, hardware and associated policies and procedures.

Policies & Procedures:

• Oversee and refine B2B policies and procedures.
• Ensure policy register is updated and policies understood by wider staff team, with ample staff training and induction measures.

Legal:

• In conjunction with the production team, ensure the company is compliant with all relevant legislation.
• Oversee legislation compliance review annually with all staff.
• Ensure appropriate management controls are in place.
• With the Finance Manager, maintain corporate knowledge of company documentation (e.g. Tax Endorsements, Articles of Association).

Quality Control & Customer Satisfaction Management:

• Advocate for excellence practice through the building and maintenance of strong networks within the organization.
• Maintain up to date knowledge and expertise relating to funding and compliance, and lead the organization’s engagement with key stakeholders
• Manage and oversee the Quality Assurance Audits for smart card production according to ISO Compliance standards.
• Manage and oversee the service agreements, service providers and funders, working collegiately with the Marketing and Development team in the identification and development of smart opportunities and once attained, reporting requirements.

2025 Position Description: General Manager:
HR, Organisational Structure, Health & Wellbeing:

• Lead the People and Culture (HR) function, including responsibility for HR policies and procedures, contracts, employment standards, payroll, recruitment and induction.
• Steward and work proactively to shape a strong organizational ethos with a dynamic working structure.
• Lead and cultivate initiatives for retention of staff including wellbeing, professional development and flexible working.
• Develop initiatives to improve B2B’s overall organizational strengths and seize new opportunities.

Human Resource Systems:

• Develop and maintain all staff position descriptions and matrix.
• In conjunction with relevant staff, perform induction for new core personnel.
• Coordinate and support annual core staff Worker Reviews.
• Manage core staff personnel files (hardcopy and electronic).
• Manage core staff leave entitlements.
• Ensure core staff have access to professional development annually.
• Coordinate payroll details for core staff and submit to Finance.
• Oversee and support recruitment processes.

Other:

• In conjunction with relevant staff monitor, communicate and implement industrial awards and legislation changes.
• Ensure that all complaints are handled appropriately in accordance with the company's Grievance Procedure.
• Convene regular staff meetings (with chairing rotating across all staff members – minute-taking performed by Finance and Operations Administrator, or in their absence the COO).

Financial Management:

• With input from all key staff, notably the Executive Producer and Finance Manager, develop the annual operating budget.
• Manage designated core budgets in conjunction with Finance Manager.
• Authorize expenditure against designated approved budgets.
• In conjunction with the Executive Producer and Finance Manager, prepare financial reports for the Board as agreed cycles.
• Production & Operations Management
• Oversee the end-to-end production of cards from design to final output.
• Ensure the use of high-quality materials and adherence to industry standards
• Monitor and improve workflow efficiency to optimize productivity

Health, Safety& Risk Management:

• Oversee company H&S management & systems, working closely with the Production Manager and Senior Producer
• The COO is a member of the organization’s Safety Committee.

All staff at Back-to-Back have a shared responsibility for contributing to a safe working environment. This includes the following responsibilities:

• Manage and maintain a safe working environment.
• Identify areas of risk (physical and organizational) and bring these to the attention of the Executive Producer and other relevant staff.
• Ensure incidents are reported and addressed in line with the Back-to-Back policy.

2025 Position Description: General Manager:
Office and Venue Management:

• Ensure B2B's premises and property are secured, maintained and insured.
• Oversee the smooth running of B2B's facilities, including business systems and procedures.
• Oversee office risk management systems and lead the embedding of a safety culture across the organization.
• With Finance and Production managers maintain the company’s assets
• register.
• With external IT consultants, oversee B2B's IT and data management, including filing systems (electronic and hard copy), access protocols, security and back-up procedures.

Board of Management:

• Support and prepare accurate and insightful reporting for the Board and its subcommittees where required.
• Lead an annual legislation compliance review and ensure the Board and key staff are aware of and complying with all legal obligations, including with respect to contracts, lease agreements, government standards and requirements.

Networks & Relationships:

• Represent the company at key industry such as banking industry events, with a focus on local and international events, and where required attend events in place of the managing director.
• Representing the company at relevant events
• Maintain relationship with core staff, relevant government agencies, and local stakeholders.
• Innovation
• Bring new ideas and opportunities to the table to make B2B better.
• Take a proactive role in developing and enhancing processes and practices to ensure B2B operations are continuously improved so they are clear, efficient and agile.
• As all staff, participate in planning via management, company and staff meetings and strategic plan processes.
• Optimize the company’s leadership role in its industry while understanding, engagement, advocacy and best practice.
• Sales and Marketing
• Collaborate with the sales and marketing team to drive brand awareness and revenue growth.
• Develop strategies for seasonal and special edition card releases
• Build and maintain relationships with corporate clients, retailers and distributors.

Other:

• Other duties as directed from time to time by the Managing Director.
• 2025 Position Description: General Manager

Key Qualifications and Experience

• Bachelor’s degree in business administration, Chartered Accountant, Production Management, Printing Technology or related field
• Minimum of 10 years of experience in manufacturing, preferably in the production or smart Printing company
• Strong and demonstrable leadership experience i.e. managing front and back office, Strategic planning, and problem-solving skills.
• Business Savvy with the ability to represent the company both locally and internationally
• Ability to restructure and re-engineer processes from scratch
• Experience managing people and motivating teams
• Proficiency in production management, budgeting, and business management.
• Experience working in a Large Production company with digital or smart printing technologies is an advantage.

Key Skills & Competencies:

• Strong leadership and decision-making ability.
• Excellent communication and interpersonal skills.
• Financial and operational management expertise
• Knowledge of design, printing and production processes.
• Customer-focused mindset with a keen eye for quality and detail.

Salary
N2,000,000 - N3,500,000 Monthly.

Application Closing Date
17th November, 2025.

How to Apply
Interested and qualified candidates should send their Profile/cover letter and Resume to: info@newhall.com.ng using the Job Title as the subject of the email.
And
Click here to apply online