Technical Support Lead at OneBox Media

One Box Media is a forward-thinking creative and media agency helping brands tell powerful stories through strategy, design, and technology. We’re passionate about innovation and storytelling that sparks meaningful connections.

We are recruiting to fill the position below:

Job Title: Technical Support Lead

Location: Abuja
Employment Type: Full-time

Job Description

• As we scale, we’re looking for a Technical Support Lead who will lead our technical direction — someone who can turn creative ideas into functional, high-performing systems, platforms, and tools that power our operations and elevate our clients’ experiences.

About the Role

• The Technical Support Lead will be responsible for overseeing all technical aspects of One Box Media’s operations — from managing the company’s digital infrastructure to implementing tools that enhance creativity, efficiency, and communication.
• You’ll work closely with the management team to shape the company’s technological roadmap, guide the development team, and ensure seamless collaboration between internal teams and clients.
• This role is ideal for a technically savvy, innovative, and solution-oriented leader who thrives at the intersection of creativity and technology.

Key Responsibilities

• Oversee the company’s technical operations, including digital tools, workflow systems, and media infrastructure.
• Lead the design, development, and implementation of tech-driven solutions that improve performance and project delivery.
• Collaborate with creative and strategy teams to translate business goals into digital and technical strategies.
• Ensure data security, platform stability, and smooth system integrations.
• Manage technical vendors, software subscriptions, and IT resources.
• Supervise the development and maintenance of the company website, client portals, and digital products.
• Identify and integrate emerging technologies that enhance productivity and client experience.
• Communicate technical concepts clearly to non-technical team members and clients.

Expected Results:

• A well-structured, reliable, and scalable digital infrastructure.
• Improved internal communication and project execution through smart tech solutions.
• Consistent system uptime and minimal technical disruptions.
• Enhanced client experience through seamless tech integration and support.
• Increased operational efficiency across departments.

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum of 4–7 years of experience in a technical leadership or IT management role.
• Strong understanding of digital media systems, web infrastructure, and creative tech tools.
• Excellent communication and leadership skills — able to translate tech language into business outcomes.
• Experience managing technical teams, platforms, and cross-functional projects.
• Familiarity with media, marketing, or creative tech industries is a strong plus.

Preferred Qualifications:

• Master’s degree or certifications in IT Leadership, Systems Engineering, or related field.
• Experience in SaaS, digital product development, or cloud management.
• Proficiency in automation tools, workflow management systems, and data analytics.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@oneboxhosting.com using the Job Title as the subject of the mail.