Head of Operations & Growth at Pathfinder Consulting - DTECH Centrix Plus Limited

DTECH Centrix Plus Limited - Our Client, Pathfinder Consulting helps skilled professionals and immigrants navigate career, business, and migration pathways that lead to profitable futures. We are rebuilding for a stronger, more structured phase one focused on results, accountability, and growth.

We are looking for a Head of Operations & Growth who thrives on ownership, systems, and speed. Someone who doesn’t wait to be told what to do but sees problems, builds solutions, and leads people with clarity and motivation.

They are recruiting to fill the position below:

Job Title: Head of Operations &Growth

Location: Lagos (Remote)
Employment Type: Full-time
Reports to: Founder & CEO
Start Date: Immediate

Role Summary

• The Head of Operations & Growth will oversee four key teams Sales, Content/Marketing, Customer Success, and Programs — to build one high-performing structure that drives revenue, improves efficiency, and strengthens accountability across the organization.
• This is a hands-on leadership role. You will be responsible for managing daily operations, automating processes through Zoho CRM, driving sales growth, and motivating your teams to deliver measurable results.

Success Indicators (First 90 Days)

• Zoho CRM is fully optimized and automated.
• Lead leakage reduced by at least 50%.
• Weekly reports delivered across all departments with clear KPIs.
• Content and marketing teams operate on schedule (webinars, ads, lives).
• Customer complaints reduced, client satisfaction improved.
• CEO no longer micromanaging — systems are running, and results are visible.

Key Responsibilities

• Sales Operations & CRM Management
  • Oversee all lead management through Zoho CRM — from capture to conversion.
  • Automate workflows, follow-ups, lead scoring, and reporting.
  • Identify and fix lead flow leaks and create dashboards that track key metrics in real time.
  • Write and manage cold email campaigns and reactivation sequences to re-engage past leads.
  • Coach and hold the sales team accountable to clear conversion and activity targets.
• Marketing & Content Leadership
  • Supervise the content and marketing team, ensuring consistent posting, engagement, and ad performance.
  • Align all marketing efforts with current sales goals, launches, and bootcamps.
  • Ensure regular webinars, IG Lives, and events are planned and executed on time.
  • Review performance metrics weekly to make data-based adjustments.
• Customer Success & Experience
  • Manage all client complaints, inquiries, and follow-ups through Zoho’s helpdesk system.
  • Build clear SOPs for handling client issues and improving satisfaction scores.
  • Implement a 48-hour turnaround policy for all customer concerns.
  • Provide a monthly report on customer feedback and retention metrics.
• Programs & Product Management
  • Oversee bootcamps, training programs, and product launches end-to-end.
  • Ensure marketing, operations, and delivery teams are aligned before every launch.
  • Conduct quarterly product reviews to assess profitability, pricing, and participant satisfaction.
• People Management & Accountability
  • Lead four department teams (Sales, Marketing, Customer Success, Programs).
  • Build motivation and structure — each person should know their role, goals, and KPIs.
  • Create weekly performance dashboards and enforce reporting discipline.
  • Mentor, train, and empower managers to lead with ownership and initiative.

Skills & Experience

• Candidates should possess a Bachelor's Degree.
• 5+ years of experience in operations, sales enablement, or business growth roles.
• Expert knowledge of Zoho CRM (workflow automation, dashboards, analytics, and integrations).
• Proven ability to lead and manage multi-functional teams across time zones.
• Strong understanding of sales funnels, marketing automation, and campaign tracking.
• Exceptional written and verbal communication skills.
• Able to motivate, train, and develop others while maintaining accountability.
• Highly self-directed, resourceful, and action-oriented you identify problems and fix them before they’re assigned.

Tools You’ll Use

• Zoho Suite (CRM, Campaigns, Desk, Projects, Analytics)
• Project Management: ClickUp or Asana
• Communication: Slack, Google Workspace
• Data & Reporting: Zoho Analytics, Google Sheets

Remuneration

• Salary: N300,000 - N400,000 monthly with performance-based incentives.
• We reward initiative, accountability, and measurable outcomes.

Application Closing Date
14th November, 2025.