Merchant Credit Review Analyst at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Merchant Credit Review Analyst

Location: Ikeja, Lagos

Description

• The Merchant Credit Review Analyst is responsible for reviewing and validating all materials collected during in-person merchant verification visits to ensure accuracy, authenticity, and compliance with internal Standard Operating Procedures (SOPs).
• The role plays a crucial part in the credit approval process by analyzing risk indicators, identifying documentation issues, and making data-driven recommendations on whether each merchant should be approved. This position serves as a key quality control layer between field verification and credit disbursement.

Key Responsibilities
Verification & Documentation Review:

• Review all materials submitted from in-person merchant verifications (CAC certificates, trade permits, photos, utility bills, etc.) for completeness and authenticity.
• Cross-check documents against approved SOPs and internal credit standards.
• Identify missing, forged, or inconsistent documentation and provide recommendations for correction or escalation.
• Classify outcomes clearly (Approved / Rejected / Pending Clarification) with evidence-based justifications.

Risk Assessment & Decision Support:

• Evaluate merchant applications based on internal risk criteria and documentation quality.
• Provide “Match” or “Not Match” recommendations using defined SOP frameworks.
• Identify potential fraud or risk patterns and escalate to the Risk or Compliance team.
• Support continuous improvement of risk assessment processes and tools.

SOP Adherence & Continuous Improvement:

• Maintain 100% compliance with all documentation and credit review SOPs.
• Participate in periodic SOP reviews and contribute to process optimization.
• Provide feedback and training support to FVOs and CVOs to improve submission quality.
• Report observed process or documentation gaps for audit follow-up.

Data Management & Reporting:

• Record all review outcomes accurately in existing CRM systems.
• Ensure timely completion of reviews within SLA targets.
• Conduct basic data analysis to track rejection patterns and SOP deviations.
• Contribute to regular reporting on review trends, fraud signals, and quality metrics.

Qualifications & Skills

• Bachelor’s Degree in Business, Finance, Risk Management, or a related field.
• Familiarity with local documentation and credentials related to process risks (e.g., CAC certificates, trade permits, tax IDs, utility bills).
• Strong data analysis skills and sensitivity, or at least a basic understanding of risk indicators and documentation-based risk patterns.
• Prior experience in merchant credit reviews or risk operations is a strong advantage.
• Excellent attention to detail and ability to follow SOPs with high accuracy.
• Proficiency in Microsoft Excel, Google Sheets, or CRM/data review tools.
• Strong communication skills and professional judgment in approval recommendations.

Preferred Experience:

• 3-5 years in credit review, merchant KYC, or risk management roles.
• Familiarity with fintech, SME lending, or banking operations.

Core Competencies:

• SOP discipline & process compliance
• Analytical thinking & data literacy
• Risk awareness & documentation integrity
• Communication & collaboration
• Accuracy, accountability, and confidentiality

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online