Head, POS Operations (Remote) at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Head, POS Operations

Location: Lagos (Remote)

About the Role

• We are looking for a Head of POS Operations to build, standardize, and scale the operational backbone of our POS business. This role will partner closely with Product Managers to ensure that our large-scale distribution, inventory, repair, and support functions are optimized for efficiency, cost, and reliability.
• The Head of POS Operations will not directly manage day-to-day ops managers; instead, they will own the processes, tools, resources, and training that enable these teams to consistently deliver on outcomes set by Product Managers.
• This is a highly cross-functional role requiring deep operational expertise, strong stakeholder management, and the ability to drive clarity and discipline in a fast-moving environment.

Key Responsibilities
Operational Excellence:

• Design and implement standardized processes, playbooks, and SOPs across inventory, repair centers, insurance, and support.
• Establish KPIs, dashboards, and review mechanisms to track operational health (e.g., turnaround time, terminal utilization, SLA adherence).
• Drive continuous improvement initiatives to reduce cost, improve efficiency, and scale operations sustainably.

Enablement & Capacity Building:

• Ensure ops managers (inventory, insurance, repairs, support) have the tools, systems, and training needed to achieve their targets.
• Partner with engineering teams to define requirements for internal tools that support operations.
• Build and roll out training programs and capability frameworks for operational staff (e.g., regional managers, technicians).

Partnership with Product:

• Collaborate with Product Managers to translate operational realities into product requirements.
• Provide data-driven insights from the field to influence product and strategy decisions.
• Ensure alignment between product outcomes (set by PMs) and operational delivery capacity.

Strategic Leadership:

• Anticipate bottlenecks in distribution, repairs, and support as the business scales to hundreds of thousands of terminals.
• Lead vendor management for logistics, repair, or support-related partners.
• Serve as the voice of operational scalability in leadership discussions.

Qualifications

• 8+ years of experience in operations leadership roles (preferably in fintech, telco, FMCG, or other high-volume distributed businesses).
• Strong background in process design, scaling distributed operations, and building operational playbooks.
• Experience working in matrix structures — influencing without always having direct reports.
• Comfort working closely with product and engineering teams, translating operational needs into product features.
• Data-driven mindset with strong analytical skills (SQL/Excel/Tableau or similar preferred).
• Excellent communication, stakeholder management, and change management skills.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

Application Closing Date
Not Specified.