Guest Service Agent at Carlson Hotel

At Carlson, whether you are looking for a very serene environment for your official meetings, interviews or a perfect place to spend the night, we are always prepared to serve you better. Carlson is tastefully decorated with perfectly choreographed, impeccable finish. We go extra length to provide our guests with tailored and exceptional experience that is better than the best in the hospitality industry.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Responsibilities

• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Answer calls and direct calls to appropriate parties
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Answer all guest questions
• Field guest requests and relay to appropriate parties
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Pick up mail, packages, and documents for guests
• Field guest requests both in-person and by phone
• Tell guests about local services, attractions, and dining options
• Meet with housekeeping staff regularly
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Go over all guest payments and charges during check-in and check-out as needed
• Process credit cards and accept cash
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities.

Application Closing Date
20th November, 2025.