Community Engagement Associate at Hugo Technologies

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Community Engagement Associate

Location: Nigeria
Department: Talent Hub

What You'll Be Doing

• The Community Engagement Associate will play a key role in keeping the Talent Hub community informed, engaged, and motivated — ensuring that candidates in the pipeline remain connected to Hugo’s mission while waiting for deployment.
• The ideal candidate is a creative communicator and digital community builder who can design and execute engaging experiences — including gamified activities, quizzes, surveys, and simulations — that make participation rewarding and build a strong sense of belonging within the Hugo community.

Key Responsibilities
Communication and Community Management:

• Serve as the day-to-day contact for the Talent Hub community, maintaining active, transparent, and timely communication
• Draft and send regular updates, announcements, newsletters, and event invitations across approved channels
• Maintain a community calendar of activities, ensuring a consistent flow of engagement and information
• Support the creation of FAQs, onboarding communications, and periodic updates on sourcing or assessment processes.

Engagement Activities and Campaigns:

• Design and run gamified challenges, quizzes, and learning simulations that reinforce Hugo’s values and keeps members engaged.
• Plan and coordinate virtual and in-person community activities (e.g., info sessions, competitions).
• Collaborate with the sourcing and assessments team to ensure engagement activities align with candidate readiness objectives.
• Monitor participation data and feedback to improve future programs.

Feedback, Insights, and Continuous Improvement:

• Maintain data quality standards through routine validation, cleaning, and documentation.
• Conduct community pulse surveys to understand sentiment and satisfaction.
• Track engagement metrics (e.g., activity participation, response rates etc.) and prepare weekly/monthly reports.
• Provide actionable insights to the team to enhance communication and engagement strategy.

Content and Creative Collaboration:

• Work with the marketing team to develop engaging visual and written content for the community.
• Work with the marketing team to develop engaging visual and written content for the community.
• Suggest and create creative materials such as posts, infographics, polls, and interactive simulations that support engagement goals.
• Manage basic content publishing within community platforms (e.g., email, Google Groups, or internal portals).

In-person Activity Support:

• Assist in the planning and coordination of Talent Hub events such as upskilling in-person day.
• Support logistics, registration, communications, and post-event feedback collation.

Qualifications and Experience

• Bachelor’s Degree in Communications, Marketing, Psychology, or related field.
• 2–4 years of experience in community management, communications, or talent engagement roles.
• Demonstrated ability to organize engaging campaigns or interactive activities.
• Excellent writing, editing, and communication skills.
• Proficient with communication tools such as Mailchimp, Google Workspace, WhatsApp Broadcast, or Slack communities.
• Creative mindset with attention to tone, aesthetics, and audience engagement.
• Basic data analysis or reporting experience is an advantage.

Key Competencies:

• Warm, approachable, and proactive communicator.
• Highly organized with a flair for creativity and execution.
• Empathetic, people-oriented, and motivated by helping others succeed.
• Comfortable with digital tools and virtual engagement.
• Curious, open-minded, and adaptable to feedback

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

Application Closing Date
Not Specified.