Customer Support Assistant at Marketplace Naija

Marketplace Naija is a free classified ads platform that connects buyers and sellers across Nigeria. Whether you're selling personal items, offering services, promoting a small business, or looking for great deals near you, Marketplace Naija makes it easy. Simply post your ad for free, reach real local buyers, and close deals quickly with no listing fees or complicated steps. We focus on genuine connections, safe transactions, and giving everyday Nigerians a simple way to buy and sell online.

We are recruiting to fill the position below:

Job Title: Customer Support Assistant

Location: Lagos

Summary

• Marketplace Naija is growing, and we are looking for someone who enjoys helping people and can communicate clearly.
• You will serve as the first point of contact for users who need help with orders, payments, listings, or general platform questions.
• If you are patient, organized, and love problem-solving, this role will suit you well.

Key Responsibilities

• Respond to customer inquiries through chat, email, WhatsApp, and phone.
• Help users resolve account, listing, or transaction issues.
• Track and follow up on open support tickets to ensure timely resolution.
• Escalate technical or complex issues to the appropriate team.
• Assist in gathering customer feedback to help improve platform features and user experience.
• Maintain clear documentation of user conversations and resolutions.

Required Skills & Qualifications

• At least 1 year experience in customer service or support role.
• Strong written and verbal communication skills in English.
• Comfortable using WhatsApp, email tools, and basic CRM or support platforms.
• Patient, attentive, and able to stay calm when handlingusers.
• Good problem-solving skills and ability to work independently.
• Reliable internet connection and access to a working smartphone or laptop.
• Knowledge of Nigerian online buying and selling culture is a strong plus.

Preferred (not required):

• Experience working with online marketplaces or eCommerce platforms.

Salary & Benefits

• Competitive monthly salary based on experience.
• Performance bonuses.
• Flexible remote work environment.
• Training provided.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and a brief message introducing yourself to: careers@marketplace.ng using “Customer Support Assistant Application” as the subject of the email.