Payment Terminal Service Provider Business Team Lead (PTSP) at a FinTech Company

A FinTech Company in Nigeria is recruiting suitably qualified candidates to fill the position below:

Job Title: Payment Terminal Service Provider Business Team Lead (PTSP)

Location: Port Harcourt, Rivers
Main Industry: FinTech/Finance

Responsibilities
Team Leadership & Performance Management:

• Lead, coach, and mentor a team of Business Development Executives, Relationship Managers, and Field Support Engineers.
• Set aggressive KPIs: 5,000+ terminals deployed quarterly, ₦500M+ monthly transaction volume per team member.
• Conduct weekly pipeline reviews, monthly performance appraisals, and quarterly training on NIBSS PTAD certification updates.
• Foster a high-energy culture with daily stand-ups and recognition programs (e.g., “Top Deployer of the Month”).

Merchant Acquisition & Onboarding:

• Own end-to-end acquisition of Tier-1 merchants (supermarkets, fuel stations, hotels) and SME clusters in assigned geo-zones.
• Negotiate MDR (Merchant Discount Rates) and value-added bundles: VAS on POS (bill payments, airtime, betting), loyalty programs, and analytics dashboards.

Terminal Deployment & Support Excellence:

• Oversee EPMS (Electronic Payments Management System) integration for real-time terminal monitoring.
• Coordinate with NIBSS-certified engineers for PTAD-compliant deployments (Android POS)
• Ensure SLA adherence.

Partner & Stakeholder Management:

• Build strategic alliances with banks, MMOs, and switches
• Manage co-acquiring and revenue-share agreements to unlock white-label terminal programs.
• Represent the company at Nigeria Fintech Forum, CBN PSSP/PTSP quarterly reviews.

Revenue & P&L Ownership:

• Deliver high annual PTSP revenue (deployment fees, rental, transaction fees, maintenance contracts).
• Optimize cost-per-terminal through bulk procurement and refurbished device programs.
• Prepare monthly board decks with ROI analysis on geo-expansion .

Risk & Compliance:

• Enforce KYC, AML, and CBN Guidelines on International Money Transfer via POS.
• Lead fraud incident response drills; maintain <0.05% chargeback ratio.
• Champion PCI-DSS and ISO 27001.

Certifications:

• CBN-approved PTSP/PTAD training.
• PMI/PMP or Agile certification a plus.

Technical Skills:

• Proficient in EPMS, NIBSS Instant Payments (NIP), and terminal apps
• Advanced Excel + Power BI for pipeline forecasting
• Track record of scaling POS est.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, Banking, or a related field.
• A Master's Degree (e.g., MBA) or professional certifications (e.g., Certified Banker, Risk Management) is highly preferred.
• 7 – 10 years in payments/fintech, with 3+ years in team leadership  
• Proven track record in building and scaling agent networks, preferably in emerging markets. 
• Experience in strategic planning, team leadership, and regulatory compliance is essential.

Skills:

• Strong leadership and interpersonal skills, with the ability to motivate teams and build stakeholder relationships.
• Analytical mindset with proficiency in data analytics tools and performance metrics.
• In-depth knowledge of banking operations, fintech innovations, and regulatory frameworks (e.g., Central Bank guidelines).
• Excellent communication and problem-solving abilities, including de-escalation of complex issues.
• Project management expertise for executing multi-region initiatives.
• Willingness to travel extensively (up to 50%) to regional sites. Proficiency in English.

Preferred Attributes:

• Experience in digital transformation or partnerships with mobile money providers 
• Demonstrated success in achieving sales/revenue targets through agent channels.
• Commitment to financial inclusion and ethical banking practices.

Salary
Competitive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.hrdp@gmail.com using "PTSP Business Team Lead" as the subject of the email.