ICT Specialist II at International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations

We are recruiting to fill the position below:

Job Title: ICT Specialist II

Location: Mubi, Adamawa
Employment Type: Full-time
Grade: B2

The Purpose

• Under the supervision of the Finance and Admin Manager, the ICT Specialist 2 offers support and maintains proper functionality of ICT set-up and infrastructure, interrelates with all the internal and external stakeholders including service providers and offers support to users in Mubi primarily and from other sites (if requested).

Your Role

• Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Briefs, advises and trains end-users on the ICRC's ICT systems.
• Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, and internet facilities) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
• Installs, programs, adapts and maintains all professional ICRC Telephone equipment including PABX (Sat phones, switchboards, wireless units, telephone sets, GSM gateways) respecting internal standards and procedures.
• Timely response to helpdesk requests from callers and walk-ins, providing remote assistance to users with ICT problems
• Support users in backing up and restoring their data as well as in virus detection, removal and prevention.
• Ensures all ICT support requests are accurately logged in the ICT Service Portal and resolution is done according to the agreed Service Level Agreement, and escalates unresolved problems to ABJ ICT Manager, ICT Engineer or L3 service desk.
• Assist with the administration of staff joining, leaving and/or moving within different sites in relation to the creation and configuration of new computers and services
• Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to her/him for repair.
• Monitors and informs ABJ ICT Manager of shortages/availability of stock items.
• Files important documents (manuals, installation documents, invoices, letters) accordingly and keeps these files up to date in ICT Team Space
• Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services

Your Profile
Education & Experience:

• Bachelor’s Degree or equivalent higher education degree in ICT domain (Electronics, Telecommunications, Computer science or similar field). Postgraduate or master’s Degree is an asset.
• 3-4 years of experience in IT, electronics, or similar position
• Excellent command of written and spoken English
• Strong understanding of telecom especially VHF, HF, and satellite
• Applicant must have a valid working permit to work in Nigeria.

What We Offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, fixed-term contract (1year – renewable).
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges.

Application Closing Date
14th November, 2025; 16:30hrs.

How to Apply
Interested and qualified candidates should:
Click here to apply online
And
Send thier Resume and a cover letter, valid license to practice (where relevant), and valid ID card to: ABJ_Recruitment_Services@icrc.org clearly indicating “ABJ202500552 ICT Specialist 2 Mubi" as the subject of the mail.

Note

• Only applications submitted through the designated MS Form will be considered for this role
• Late applications will not be considered. Only short-listed candidates will be contacted.
• Equal opportunities shall be provided to all employees and applicants for employment based on their demonstrated ability and competence without discrimination based on race, colour, religion, gender, nationality, status, disability etc. (The ICRC values diversity and is committed to creating an inclusive working environment). We welcome applications from all qualified candidates; Female &People Living with Disability applicants are encouraged to apply.
• ICRC will not request any monetary payments from applicants at any stage of the recruitment process.