Operations Lead at Future Moves Recruitment Agency Limited (FMR Agency)

Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

We are recruiting to fill the position below:

Job Title: Operations Lead

Location: Ikoyi, Lagos
Employment Type: Full-time

Description

• The Operations Lead will be responsible for overseeing the day-to-day operations of the salon, ensuring smooth workflow, and managing staff to deliver excellent customer service.
• This role includes managing salon schedules, monitoring inventory, and ensuring the facility is well-maintained.
• The Operations Lead will ensure staff adherence to company policies, KPIs, and operational protocols, while promoting a positive work environment.

Key Responsibilities
Operational Oversight:

• Supervise daily salon operations, ensuring all services run efficiently and meet client expectations.
• Monitor staff schedules, appointments, and salon workflow, adjusting as necessary for optimal service delivery.

Team Management:

• Lead and motivate the salon team, promoting collaboration and high performance.
• Conduct regular staff meetings and one-on-one sessions to review performance, set goals, and provide feedback.
• Ensure compliance with KPIs, addressing issues with underperforming staff members and implementing improvement plans when necessary.

Customer Service Excellence:

• Ensure that all staff members deliver exceptional service, maintaining a high standard of professionalism and customer satisfaction.
• Handle customer complaints and feedback, resolving issues promptly and effectively.
• Develop strategies to improve customer retention and service quality.

Inventory and Supplies Management:

• Monitor inventory levels, ensuring timely ordering of products and supplies.
• Implement inventory management software to track usage and minimize wastage.
• Perform regular audits to ensure accurate stock counts and maintain optimal supply levels.

Salon Maintenance:

• Ensure that the salon is clean, well-organized, and fully operational at all times.
• Oversee the maintenance of salon equipment, scheduling repairs and replacements when needed.
• Ensure adherence to health and safety regulations, promoting a safe and hygienic work environment.

Training and Development:

• Identify training needs and coordinate with management to schedule skill development programs for staff.
• Onboard new employees, providing guidance on salon protocols, customer service, and technical procedures.
• Encourage staff to diversify their skills and improve performance through continuous learning.

Reporting and Analysis:

• Prepare weekly and monthly operational reports, analyzing performance metrics and making recommendations for improvement.
• Monitor salon revenue and costs, looking for opportunities to improve profitability and reduce waste.
• Collaborate with the management team to plan and execute business strategies.

Policy and Procedure Compliance:

• Ensure that all staff follow company policies and procedures, including grooming standards, attendance, and customer interaction.
• Enforce the salon's code of conduct and handle disciplinary matters as needed.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum of 3 years of experience in a similar operational or managerial role, preferably in the beauty, hospitality, or retail industry.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional customer service and communication skills.
• Proficiency with salon software, inventory management tools (e.g., Timely), and general office applications (MS Office, Google Workspace).
• Ability to work in a fast-paced environment, resolving issues swiftly and maintaining a calm demeanor.

Key Competencies:

• Leadership and decision-making
• Customer focus
• Conflict resolution
• Adaptability and flexibility
• Attention to detail
• Time management.

Salary
N250,000 monthly.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: tikanavara@gmail.com using the job title as subject of the mail.