Area Customer Manager at OmniRetail Africa

OmniRetail Africa, an e-commerce company, is recruiting suitable candidates to fill the position below:

Job Title: Area Customer Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Industry: FMCG, E-commerce

Role Overview

• We are looking for an experienced Area Customer Sales Manager to lead and develop a high-performing team of Account Managers.
• This role is perfect for a strong leader with a proven track record in customer success, sales management, and retention strategies.

Key Responsibilities

• Recruit, train, and manage a team of Account Managers (AMs).
• Drive team performance to achieve 80%+ customer retention across the assigned territory.
• Monitor performance dashboards, analyze key metrics, and take corrective actions when retention targets are not being met.
• Provide hands-on leadership, coaching, and support to ensure AMs deliver excellent customer service and meet sales targets.
• Collaborate with cross-functional teams to enhance the customer experience and drive revenue growth.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related fields
• Minimum of 5 years’ experience in sales or customer account management, with at least 2 years in a supervisory or managerial role.
• Proven success in driving customer retention and achieving sales goals.
• Strong leadership, coaching, and people management skills.
• Excellent communication, negotiation, and problem-solving abilities.

Salary and Benefit

• N200,000 - 250,000 Monthly Net.
• Performance-based incentives.

Application Closing Date
30th November, 2025.