Client Service Executive at Perfect Aesthetic Dental Clinic

Perfect Aesthetic Dental Clinic is dedicated to ensuring client satisfaction through excellent dental care and continuous improvement driven by client feedback.

We are recruiting to fill the position below:

Job Title: Client Service Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls and follow up with patient regarding their next schedule appointment
• Retrieve patients file, get patients details and commence registration accordingly.
• Prompt response to official mail, calling of dormant clients and patients.
• Give detailed explanation of services, listen to patients concerns and handling complaints and information and escalate to necessary department for adequate correction and follow-up
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Generate invoices and provide necessary receipt
• Handle complaints or concerns professionally and escalate to management when needed
• Ensuring all receivables are remitted to the account department
• Ensure effective coordination of OPD activities
• Liaise with HMO’s and other retainership for patient eligibility and approval
• Attend patients’ enquiries, complain, question and proffer/render appropriate support and provide
• Coordinate with HMOs and other retainers to verify patient eligibility. Check patients ID to confirm active HMO coverage. Obtain authorization code before commencing of treatments.
• Ensure daily sales are reconciled with the EMR for proper accounting system
• Account reconciliation on payment received and expenses incurred in the daily running.
• Updating Client Information and other database as required.
• Relationship management of all prospect client and patients
• Follow-up with debtor and ensure prompt payment
• Schedule, reschedule and confirm patient appointment using clinic management software.

Requirements

• Candidates should possess a Bachelor’s Degree with 2 years of experience.

Salary
N170,000 Monthly.

Application Closing Date
20th November, 2025.

Method of Application
Interested and qualified candidates should forward their CV to: hr@perfectaestheticclinic.com using "Client Service Executive" as the subject of the email.