Site Reliability Engineer at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Site Reliability Engineer

Location: Lagos

Job Summary

• We are seeking an Associate Site Reliability Engineer (SRE) to join our team and ensure our production systems run smoothly and reliably.
• You'll balance real-time incident response with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations to detect, triage, and resolve service degradations and outages in live production environments.
• Investigate and resolve application issues escalated from L1/L2 support teams, focusing on performance bottlenecks, service behavior anomalies, and production system failures.
• Write SQL queries to investigate issues, analyze application performance, and support business teams with data-driven insights from production systems.
• Create and maintain monitoring dashboards and alerts to identify issues before they impact users proactively.
• Document incident resolutions, operational procedures, and troubleshooting runbooks based on real production scenarios.
• Contribute to automation projects that eliminate manual operational tasks and improve system reliability and efficiency.

Requirements

• 1-3 years of experience supporting live production environments as a Technical Support Engineer, Site Reliability Engineer, Software Developer, or similar roles with direct production system responsibility.
• Strong understanding of distributed system concepts: HTTP/REST APIs, databases, networking, microservice architecture, message queues.
• Strong ability to write and understand SQL queries to analyze data and troubleshoot issues within relational databases (e.g., MySQL, PostgreSQL).
• Excellent critical thinking and troubleshooting abilities. You should be able to approach problems methodically and logically.
• Experience with production monitoring tools, log analysis, and system observability.
• Basic knowledge of at least one scripting or programming language (e.g., Python, Bash) would be a good advantage.

What We Can Offer You

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online

What To Expect In The Hiring Process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.