Head of Events at a Premier Luxury Events and Hospitality Brand - Staffora Global Limited

Staffora Global Limited - Our Client is Lagos's premier luxury events and hospitality brand, home to exclusive event venues, Goldielux (high-end catering), and Lux Rentals (curated event furnishings). We create unforgettable celebrations across our signature locations—Aura, Azalea, Aurelia, Mayfair—where every detail reflects our commitment to intimate elegance, seamless execution, and stress-free hosting.

They are recruiting to fill the position below:

Job Title: Head of Events

Location: Lekki Phase I, Lagos
Employment Type: Full-time
Reports to: CEO
Supervises: Event Managers, Décor Team, Event Assistants & Support Crew

The Role

• The Head of Events is the operational heartbeat of our client’s event delivery ecosystem.
• You will orchestrate the end-to-end planning and flawless execution of multiple high-profile events simultaneously, ensuring every guest experience embodies our brand promise: beautiful, intimate, seamless, and effortlessly stress-free.
• This is a hands-on leadership role for a detail-obsessed, people-first professional who thrives in dynamic environments and can harmonize logistics across catering, décor, rentals, and entertainment while maintaining the poise and excellence our clients expect.

Key Responsibilities
Strategic Event Planning & Coordination:
Operational Leadership:

• Oversee the complete event portfolio from initial booking through post-event closure across all Fame venues
• Strategically assign Event Managers and support teams based on event complexity, capacity, and skill requirements
• Review and approve client concepts, requirements, and event specifications before finalization
• Ensure rigorous adherence to timelines, coordination sheets, and quality checklists throughout the event lifecycle

Cross-Functional Orchestration:

• Coordinate seamlessly across Goldielux (catering), Lux Rentals (furnishings), décor teams, entertainment, and external vendors
• Establish clear communication protocols with clients regarding inclusions, exclusions, timelines, and event-day expectations
• Serve as the central coordination hub ensuring all departments operate in perfect synchronization

Event Execution & Quality Assurance:
On-Site Excellence:

• Supervise setup, service delivery, and teardown operations across all Fame locations (Aura, Azalea, Aurelia, Mayfair)
• Conduct comprehensive pre-event inspections and final walkthroughs to ensure every element meets Fame's elevated aesthetic standards
• Be present or strategically represented at every event to ensure seamless flow, immediate problem resolution, and guest satisfaction
• Maintain impeccable decorum, professionalism, and brand consistency among all staff during events

Quality Standards:

• Ensure all setups are event-ready and exceed client expectations before guest arrival
• Monitor real-time service delivery and address any deviations from the event plan immediately
• Uphold Fame's signature modern, upscale, timeless aesthetic across all touchpoints

Client Relations & Experience Management:
Client Partnership:

• Serve as the primary relationship owner from booking confirmation through post-event follow-up
• Guide clients through design decisions, vendor selections, and logistics planning with expertise and confidence
• Manage expectations proactively and translate client visions into executable event plans
• Handle escalations with grace, speed, and solutions-focused communication

Experience Optimization:

• Systematically collect and document client feedback for continuous improvement
• Drive repeat business and referrals through consistently exceptional service delivery
• Build lasting relationships that position Fame as the first choice for future celebrations

Team Leadership & Development:
People Management:

• Lead, inspire, and develop a high-performing events team including Event Managers, assistants, and décor specialists
• Conduct structured weekly planning meetings to review upcoming schedules, readiness, and team assignments
• Foster a culture of excellence, accountability, and collaborative problem-solving
• Coach team members on hospitality standards, client communication, and professional presentation

Talent Development:

• Mentor emerging talent and create clear pathways for professional growth within the department
• Collaborate with HR on recruitment, onboarding, and training initiatives for the events team
• Recommend staffing adjustments based on business needs and performance trends

Systems, Processes & Documentation:
Operational Infrastructure:

• Maintain and continuously improve event planning templates, checklists, and coordination systems
• Ensure accurate logging of all events in the master calendar with payment and deliverable tracking
• Coordinate with Operations Manager to confirm optimal staffing rosters for all event dates
• Oversee complete post-event processes including media delivery, refund processing, and damage assessments

Asset Management:

• Ensure meticulous documentation and tracking of décor materials, rental inventory, and catering logistics
• Implement inventory controls to minimize loss and maximize asset utilization
• Drive process efficiency that reduces operational friction and enhances team productivity

Brand Stewardship & Standards:
Brand Integrity:

• Ensure every event reflects Fame Lagos's modern, upscale, and timeless brand identity
• Maintain excellence in ambiance, service delivery, and staff professionalism across all branches
• Uphold rigorous hygiene and safety standards before, during, and after all events
• Represent Fame Group at client meetings, venue inspections, and industry events as needed

Qualifications & Experience
Required:

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field
• 4–6 years of progressive experience in event coordination, hospitality operations, or venue management
• Proven leadership experience managing teams in fast-paced, high-pressure environments
• Strong operational expertise in event logistics including catering, décor, rentals, and entertainment coordination
• Flexibility to work evenings, weekends, and holidays based on event schedules

Technical Skills:

• Proficiency in Microsoft Office Suite and Google Workspace
• Experience with event management software or CRM systems
• Strong project management and multi-event coordination capabilities
• Budget management and financial tracking abilities

Core Competencies:
Leadership & Management:

• Inspires teams to deliver their best work under pressure
• Balances empathy with accountability in team management
• Makes decisive, confident decisions in high-stakes situations

Operational Excellence:

• Exceptional organizational skills with meticulous attention to detail
• Ability to manage multiple complex events simultaneously without compromising quality
• Systems-thinking approach to process improvement and efficiency

Client Focus:

• Outstanding communication and relationship-building abilities
• Calm, confident, and solutions-oriented under pressure
• Naturally anticipates client needs and exceeds expectations

Brand & Design Sensibility:

• Creative eye for aesthetics, spatial design, and guest experience
• Brand-conscious and committed to maintaining Fame's premium reputation
• Passionate about creating memorable, high-quality celebrations

Key Performance Indicators:
Client Satisfaction & Quality:

• Maintain 95%+ client satisfaction rating across all events
• Achieve 100% on-time, on-scope event execution
• Minimize client escalations and setup errors to near zero

Operational Efficiency:

• Ensure seamless inter-department coordination between catering, décor, and rentals teams
• Submit timely post-event reports and media documentation for 100% of events
• Achieve zero unaccounted damage or inventory loss per quarter

Business Growth:

• Drive increased repeat and referral bookings through service excellence
• Contribute to positive team culture reflected in staff retention and performance
• Identify opportunities for process improvements and operational efficiencies

Why Join Us?

• Work on Lagos's Most Memorable Events Create experiences that guests talk about for years across our portfolio of stunning venues
• Lead a Talented Team Build and mentor a high-performing events team in Nigeria's premium hospitality space
• Professional Growth Opportunity to shape operations, influence brand standards, and grow with an expanding luxury brand
• Creative Expression Bring your design sensibility and operational excellence to every celebration you touch
• Dynamic Environment No two days are the same—thrive in variety, complexity, and the energy of live events.

Salary
N400,000 monthly

Application Closing Date
1st December, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you're a detail-obsessed, people-first leader ready to deliver Lagos's most exceptional events, we want to meet you.