Online Merchant Business Manager at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Online Merchant Business Manager

Location: Lagos

Job Summary

• We are seeking a passionate, strategic, and detail-oriented Online Merchant Business Manager to drive the acquisition, growth, and retention of online merchants.
• The ideal candidate will identify business opportunities, onboard merchants, and expand PalmPay’s online payment solutions — including Pay with Transfer, Pay with Wallet, and Payouts — across multiple sectors.
• This role requires strong analytical ability, sales acumen, and relationship management skills to optimize merchant performance and enhance transaction volumes within PalmPay’s ecosystem.

Key Responsibilities

• Develop and execute merchant acquisition and growth strategies to increase online transaction volumes and revenue
• Identify, engage, and onboard new fintech, e-commerce, and digital service merchants across diverse industries
• Build and manage relationships with key online merchants, payment gateways, and PSP partners
• Collaborate with internal teams (Product, Tech, Risk, Compliance) to ensure seamless merchant integration and onboarding
• Analyze merchant performance data to identify trends, opportunities, and revenue optimization strategies
• Drive merchant retention through proactive engagement, service quality, and solution enhancement
• Ensure all activities comply with card scheme rules, AML/CFT requirements, and internal risk policies
• Stay informed on emerging trends in payment technology, digital commerce, fraud prevention, and regulatory developments

Requirements

• Bachelor’s degree or HND in Business, Marketing, Finance, or a related field
• Proven experience in online merchant acquiring, fintech sales, or online payment gateway management
• Strong understanding of online payment channels — Card, Transfer, Wallet, USSD, and API integrations
• Excellent communication, presentation, and negotiation skills
• Highly result-oriented, self-driven, and capable of meeting sales and revenue targets
• Strong knowledge of local business markets and digital commerce environments
• Ability to work independently while coordinating effectively with cross-functional teams

Preferred Skills & Attributes:

• Solid understanding of the fintech and payment ecosystem in Africa
• Experience in online merchant sales
• Familiarity with API-based merchant integrations
• Analytical mindset with the ability to interpret transaction data and identify growth drivers
• Passion for digital innovation, financial inclusion, and customer-centric solutions.

Why Join PalmPay?

• Be part of one of Africa’s fastest-growing fintech companies
• Competitive compensation and performance-based incentives
• Opportunity to impact the future of digital payments across emerging markets.

Application Closing Date
Not Specified.