Customer Service Executive at Aeroport Travels and Tours Limited

Aeroport Group is a group of companies with a strong presence in Nigeria and the International space. We offer complete travel management services, ranging from planning to execution of tours. Aeroport has carved a niche for itself with an uncompromising standard in the quality of services and selection of accessories, implementation of innovative strategies, strong commitment and an insatiable quest for success. At Aeroport we enjoy an excellent reputation within the travels and hospitality industry. Our consistent commitment in offering quality and standard service to our clients has earned us a niche brand and awards of excellence

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Oshodi / Ajao Estate - Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers.
• The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving.
• The CSR is responsible for handling phone calls, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company’s service standards and policies

Job Description

• Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally.
• Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction.
• Offer detailed information to customers about the company’s products and services, ensuring they understand all available options.
• Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience.
• Identify opportunities to promote additional products or services that meet customer needs and increase sales.
• Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business.
• Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts.
• Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system.
• Assist in identifying potential sales leads by recognizing customer needs and communicating these to the sales team.
• Adhere to company policies, procedures, and quality standards in handling customer interactions and resolving issues.
• Perform any other tasks as directed by the Business Development Manager to ensure smooth operations.

Requirements

• Minimum of 1-3 years’ experience in execellent customer service
• OND/HND/bachelor’s degree minimum qualification required.
• Excellent communication skills and keen attention to detail.
• Strong customer service orientation to maintaining client satisfaction and problem-solving skills.
• Must reside in Ajao Estate, Oshodior its environs.
• Proficient in Microsoft Office and tech-savvy.
• Neat, smart appearance and presentable at all times.

Application Closing Date
14th November, 2025.