Client Engagement Specialist (Social Media) at Zadesta Visa Consulting (Remote)

Zadesta Visa Consulting is a premium visa consulting firm dedicated to helping individuals and families achieve their global dreams through seamless visa consulting services. We specialize in student, work, spousal, tourist, and permanent residence visas, providing end-to-end guidance that simplifies complex visa application processes.

Our mission is to simplify and provide clients with secure, seamless global opportunities and to empower them through accurate information, professional expertise, and exceptional service delivery.

As we expand our client base and digital reach, we are recruiting to fill the position below:

Job Title: Client Engagement Specialist (Social Media)

Location: Remote
Employment Type: Full-Time
Duration: 6 months contract (40hrs per week)

About the Role

• We are seeking to employ a Client Engagement Specialist (Social Media) who will serve as the bridge between our clients and our brand, ensuring every interaction reflects the trust, professionalism, and care Zadesta stands for.
• Scope disclaimer: This role does not provide immigration or legal advice. Case-specific guidance is handled by Zadesta consultants.

Position Overview

• The Client Engagement Specialist (Social Media) will play a vital role in both client communication and social media engagement. This dual-function position requires an individual who is personable, creative, and digitally savvy.
• You will be responsible for managing client inquiries, coordinating engagement activities across digital platforms, and developing compelling social media content that promotes our services and success stories.
• The ideal candidate thrives in a fast-paced, remote-friendly environment, enjoys helping others, and has a strong grasp of digital marketing and customer service principles.

Key Responsibilities
Client Engagement & Support:

• Serve as the first point of contact for client inquiries via email, WhatsApp, website chat, and social media platforms.
• Provide accurate information regarding our visa services, processes and pricing in a simple, clear and professional manner.
• Handle client data responsibly and in line with Zadesta’s confidentiality and data-protection standards.
• Support the onboarding process for new clients, ensuring they receive all necessary forms, checklists, and updates.
• Maintain clear and professional communication with clients throughout their visa journey.
• Track client inquiries and maintain accurate records.
• Follow up with potential leads and nurture them through the client engagement funnel.
• Gather and organize testimonials, feedback, and success stories for marketing use.

Social Media Management & Content Creation:

• Plan, create, and manage engaging content for social media platforms (Instagram, Facebook, LinkedIn, TikTok, X/Twitter, etc).
• Design promotional graphics, flyers, and infographics using Canva, Adobe Creative Suite, or similar tools.
• Record and edit short-form videos highlighting client success stories, visa updates, and helpful travel information.
• Maintain a consistent posting schedule through a weekly or monthly content calendar.
• Monitor engagement, respond to comments/messages, and build online community relationships.
• Track analytics and provide monthly reports on performance metrics and audience growth.
• Collaborate with the operations and consulting teams to align content with organizational goals.

Administrative & Team Support:

• Assist with scheduling virtual consultations and webinars.
• Help coordinate marketing campaigns, referral programs, or client appreciation events.
• Maintain organized digital files for client materials, media content, and communication records.
• Support in any other administrative or creative tasks as required.

Duties do not include:

• Reviewing clients’ profiles for visa applications.
• Visa or immigration consulting
• Handling legal or immigration representation
• Making final decisions or commitments on client cases or fees
• Travel booking or logistics

Requirements
Educational Qualification:

• Candidates should possess a Diploma or Degree preferred, but ability and experience matter most.

Essential Skills & Experience:

• 1–3 years of verifiable experience in client relations, social media management, or digital marketing.
• Proven ability to handle confidential client information; willingness to sign an NDA and follow data-protection procedures.
• Proficiency with design tools (e.g., Canva, Adobe Illustrator, Photoshop) and video editing software (e.g., CapCut, Premiere Pro, or iMovie).
• Excellent written and verbal communication skills in English and at least one Nigerian language (Pidgin acceptable).
• Strong customer service and interpersonal abilities.
• Familiarity with social media scheduling, analytics, and advertising tools.
• Highly organized, detail-oriented, and able to manage multiple tasks efficiently.
• Comfortable working independently and collaboratively in a remote setting.

Preferred Qualifications:

• Previous experience in a visa consulting, travel agency, or customer support role.
• Background in marketing, communications, or public relations in the digital space.
• Thinking out of the box is key.
• Must be authorized to work in Nigeria.

Working Conditions:

• Remote, shift-based role. Applicants must have a personal computer. Essential tools to support your work will be provided.
• 40 hours per week on a shift-based schedule (coverage may include evenings and weekend days on rotation).
• Occasional virtual meetings or campaign sessions may occur outside normal hours.

What We Offer

• Competitive compensation: N100,000 - N150,000 monthly base salary + unlimited internet data + work tools provided + flexible remote schedule.
• Flexibility and autonomy within a supportive, remote work culture.
• Opportunity to grow in both client engagement and digital marketing fields.
• A chance to be part of a mission-driven organization that helps clients achieve global mobility dreams.

Application Closing Date
17th November, 2025 (12:00 noon WAT) (may be sooner if we find the right candidate)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Instructions

• Upload your CV (Do not include your name, age, gender/sex, state of origin, or state of residence. Including any of these identifiers leads to automatic disqualification)
• In your CV, include at least one professional reference
• A short cover letter answering any 2 of the scenarios below (max 50 words per scenario). Please begin your cover letter with the word “Vision” to confirm you’ve read these instructions carefully.
  • Scenario 1 - Handling Frustration: A client is frustrated that their visa was denied and leaves several angry messages on our social media platform. How do you respond?
  • Scenario 2 - Negative Public Comment: After posting an ad on Facebook, someone comments: “Na lie ooo, scammers everywhere. Dem no get office, dem wan chop our money.” How would you classify this commenter (troll, hater, etc.) and what would be your next line of action?
  • Scenario 3 - Low Engagement Diagnosis: Zadesta’s Instagram posts have shown very low engagement for two straight weeks despite consistent posting. How would you diagnose the cause and what steps would you take to improve results?
  • Scenario 4 - Public Criticism: A dissatisfied person posts insulting comments on Zadesta’s Facebook and Instagram pages and also sends a rude DM. How do you handle this?

Note:

• Forget all the jargon written above, just bring your magic and crazy ideas to Zadesta!
• Select the Job title you are applying for in the drop-down in the link above.