Manager - Business Assurance Change Management at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Business Assurance Change Management

Job Identification: 6632
Location: Ikoyi, Lagos
Job Category: MTN Level 3
Reports To: General Manager Revenue Assurance and Fraud Management
Division: Finance

Description

• Lead integration of Business Assurance requirements into the change management lifecycle, ensuring risk identification, control design, and testing coverage across all revenue-impacting system and process changes.
• Develop and institutionalize a Business Assurance Change Management Framework that defines BAFM’s engagement methodology within transformation projects, product rollouts, and system upgrades.
• Collaborate with Product, Technology, and Commercial functions to ensure assurance by design — embedding control checkpoints into solution architecture and delivery processes.
• Provide subject matter expertise and advisory input during the design, implementation, and testing of new products, campaigns, and services to safeguard revenue and customer experience.
• Lead periodic risk and impact assessments of system, process, and configuration changes to proactively identify and mitigate potential revenue leakages.
• Direct the development and execution of test assurance strategies, leveraging available tools and technology to validate revenue streams, data integrity, and system accuracy.
• Adhere and monitor compliance with Group RAFM governance and measurement frameworks, ensuring completeness, accuracy, and timely submission of all RAFM deliverables.
• Research global and regional best practices in revenue assurance, change governance, and risk analytics, and apply insights to continuously enhance MTNN’s assurance framework.
• Partner with Commercial and Technical teams to provide assurance support during product and system changes, ensuring seamless customer impact and revenue integrity.
• Contribute to transformation initiatives that improve customer experience and process reliability, directly supporting MTNN’s customer-centric strategy and Net Promoter Score growth.
• Drive adoption of customer-first change practices — ensuring that every assurance control aligns with service quality, transparency, and customer value protection.
• Build and sustain strong working relationships with cross-functional stakeholders — including Finance, Technology, Product Development, and Group RAFM — to ensure cohesive assurance planning and execution.
• Communicate and escalate material revenue exposures, systemic risks, or change-related vulnerabilities to senior management with actionable recommendations.
• Influence alignment and adoption of the Revenue Assurance and Fraud Management (RAFM) Measurement Framework across relevant business units.
• Collaborate with external partners, vendors, and consultants to enhance assurance technology, process controls, and delivery capabilities.

Education

• First degree (or equivalent) in Computer Science, Accounting, Economics, Engineering or related numerate discipline.
• Postgraduate qualifications and MBA is an added advantage.
• Professional certifications in audit –CISA, CISM, CRISC Project Management- Prince, PMBOK or ITIL is an added advantage.
• Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages desirable
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• At least 3 years of experience in a complex, technology-oriented industry with experience in Revenue Assurance and Fraud Management.
• Managing activities in a cross functional business environment.
• Experience in risk assessment, product development, change impact assessment, software development/testing, project /program management.
• IT solution delivery or management.
• Experience in database management, data ETL, data warehousing, Business Intelligence and System integration.
• Scripting in Unix, Perl, DOS.
• SQL programming including development of Procedures, Functions and Packages

Application Closing Date
20th November, 2025, 11:59 PM.