Client Relationship Officer at Pem Security Services

Pem Security Guard Network Limited is a fully licensed and insured security company with years of experience in the industry. We take pride in our highly trained security personnel, state-of-the-art technology and a strong commitment to delivering top-tier security solutions. We offer a range of security services that meet the needs of individuals, corporate organisations, religious bodies, businesses and events. Our services include manned guarding, event security, corporate drivers,CCTV installation amongst others.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Umuahia, Abia
Employment Type: Full-time

Job Summary

• We are seeking an experienced and dedicated Client Relation Officer to join our esteemed organization within the Security and Investigations industry.
• As a Client Relation Officer, you will play a pivotal role in fostering and maintaining strong relationships with our clients, ensuring their needs are met and that they receive the highest level of service.
• This position requires a proactive approach to problem-solving and a deep understanding of client management principles. You will be responsible for acting as the primary liaison between our clients and various internal teams, ensuring seamless communication and prompt resolution of any issues that may arise.
• Your expertise will contribute to enhancing client satisfaction and retention, which are crucial for the sustained growth and success of our business.
• The ideal candidate will possess excellent interpersonal skills, outstanding written and verbal communication abilities, and a strong understanding of the security landscape.
• If you have a proven track record of successful client relations in a dynamic environment, we encourage you to apply and help us deliver exceptional service to our valued clients in the security and investigations sector.

Responsibilities

• Serve as the primary point of contact for client inquiries and concerns.
• Develop and maintain strong relationships with clients to ensure satisfaction and retention.
• Coordinate with internal teams to resolve client issues in a timely manner.
• Prepare and present reports on client feedback and satisfaction levels.
• Assist in the onboarding process of new clients to familiarize them with our services.
• Conduct regular follow-ups with clients to assess their evolving needs and service requirements.
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Prepare and maintain accurate records of security incidents, investigations, and outcomes for reporting and review purposes.

Requirements

• Bachelor's Degree or HND in Business Administration, Communications, or a related field.
• Proven experience in client relations or a customer service role.
• Exceptional communication and interpersonal skills, with an ability to build rapport with clients.
• Strong problem-solving skills and the ability to handle difficult situations professionally.
• Knowledge of security industry standards and practices is highly desirable.
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to handle sensitive information with discretion and maintain confidentiality at all times.
• Excellent communication skills, both written and verbal, with an ability to work effectively with diverse teams.

Application Closing Date
31st November, 2025.