Sales Lead FI & Fintech at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Sales Lead FI & Fintech 

Location: Lagos

Job Purpose

• Lead sales strategy development, direct market share growth, and cultivate new opportunities for the Financial Institution and Fintech Sector.
• Direct and coordinate the provision of Interswitch’s products and services to Financial Institution and Fintech Sector customers.
• Coordinate sales distribution by establishing sales territories, quotas, and goals.
• Analyse sales statistics gathered by staff to determine sales potential, inventory requirements, and monitor customer preferences.

Key Responsibilities
Account Management:

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships either personally or through a team of Sales Representatives or Regional Sales Managers.
• Develop and execute tailored solutions and strategies for customers that ensure satisfaction and loyalty while enhancing profitability.
• Manage strategic client and customer relationships using account teams to maintain customer satisfaction and loyalty.
• Sell complex and customised products and services to key customers and monitor sales against objectives and KPIs.

Leadership and Direction:

• Identify and communicate the actions needed to implement the Sales strategy and business plan for Financial Institution and Fintech Sector Services.
• Explain how the business division aligns with Interswitch’s mission, vision, and values, motivating people to commit to extraordinary results.
• Motivate people to commit to roles and responsibilities during implementation.
• Develop and manage budget plans for allocated regions, ensuring adherence to approved budgets.

Performance Management and Talent Optimisation:

• Manage and report on the performance of a substantial, diverse team by setting performance objectives and holding team members accountable.
• Take corrective action when necessary to ensure achievement of objectives.
• Formulate workforce planning reports and budgets, including setting performance objectives, monitoring performance, and providing coaching, mentoring, and succession planning.
• Implement development frameworks that support employees’ unique needs and align with business goals.

Policy Development and Compliance:

• Develop procedures, interpret and apply policy within areas of expertise to achieve outputs, and advise on broader policy application.
• Develop operational policies and frameworks for the region and monitor their implementation.
• Direct development of sales frameworks and delegate the review of sales operational policies to Sales Executives.
• Monitor overall strategy implementation against timelines and budgets.

Customer Relationship Management / Risk Management:

• Develop and implement relationship management plans for complex accounts to build and maintain relationships with key decision makers and influencers.
• Manage ongoing relationships to ensure customer needs are met, analysing feedback and recommending improvements.
• Partner with stakeholders across Interswitch to raise awareness of sales procedures and address risk management concerns.
• Ensure risks, issues, dependencies, and constraints are effectively managed and develop recovery plans where necessary.

Requirements
Education:

• University Postgraduate Degree in Sales and Marketing, Business, Economics, or Finance-related field.

Experience:

• Minimum of 4 years’ broad experience in Financial Institution and Fintech Sector Sales & Marketing roles within reputable financial institutions or the payments industry, including at least 5 years of customer-facing sales experience.
• At least 3 years’ experience planning, managing, and organising resources within short/medium timescales under defined strategic objectives.

Application Closing Date
Not Specified.