Customer Service Representative (Hausa Speaking) at Adins Academy - 2 Openings

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

As part of our consulting and HR services, we also support organizations with employee onboarding, performance management strategies, workforce planning, and operational HR guidance. At Adins Academy, we are committed to bridging the gap between talent and opportunity, enabling businesses to grow with the right people and the right strategy.

Whether you're a company looking to recruit top talent or a professional seeking the next big opportunity, Adins Academy is here to make the connection seamless and successful.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Hausa Speaking)

Locations: Abuja (FCT) and Ilorin - Kwara
Employment Type: Full-time

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, or social media in English and Hausa.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Resolve customer issues effectively and escalate complex cases when necessary.
• Accurately document all interactions, feedback, and complaints in the CRM system.
• Provide accurate information about the company’s forex and cryptocurrency trading services.
• Collaborate with the Operations, Sales, and Technical teams to address customer needs.
• Meet or exceed established KPIs for response time, resolution rate, and satisfaction score.
• Support retention efforts by identifying opportunities for customer engagement and loyalty.
• Participate in regular training and team meetings to enhance service delivery.

Requirements

• Education: Minimum of OND, HND, or Bachelor’s Degree in any field.
• Experience: 1–2 years of proven experience in customer service or contact center roles.
• Language Skills: Excellent spoken and written fluency in English and Hausa.

Technical Skills:

• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Minimum typing speed of 30 words per minute.
• Familiarity with CRM or customer support software is an advantage.

Soft Skills:

• Exceptional communication and interpersonal skills.
• Confidence, empathy, and active listening ability.
• Problem-solving mindset and attention to detail.
• Ability to work effectively under pressure in a target-driven environment.

Compensation & Benefits

• Base Salary: ₦80,000 – ₦120,000 monthly (depending on experience).
• Incentives: Weekly performance-based incentives.
• Bonuses: Quarterly performance bonuses.
• Subsidies: Monthly transportation allowance.
• Other Benefits: Career growth opportunities, continuous training, and skill development programs.

Application Closing Date
29th November, 2025.