Priority Relationship Manager (Lagos) at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Priority Relationship Manager 

Job ID: 43925
Location: Lagos
Job type: Full-time
Work style: Office Working
Job type: Regular Employee
Area of interest: Retail Banking

Job Summary

• As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives.
• You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

Key Responsibilities

• Manage a portfolio of affluent clients,  acquiring new customers
• Deepening existing relationship  and growing their portfolio.
• Provide outstanding client experiences. 
• Delivering advisory led wealth solutions and sale of wealth management products.
• Organised, follow-up leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages. 
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients.

Qualifications

• Minimum of B.sc
• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc – 
• Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions 
• Languages: i.e. those required for roles
• Banking knowledge and sales experience for at least 7 years.
• Excellent communication, interpersonal and relationship building skills.
• Ability to learn new products and services quickly.
• Market awareness and benchmarking.
• Management information.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Enjoys being in a team, engaging with co-workers.
• Motivated self-starter, identifying opportunities.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Skills and Experience:

• Manage Conduct 
• Manage Risk 
• Manage People 
• Stakeholder Management 
• Affluent Client Relationship Management 
• Wealth Management 
• Effective Communication 
• Regulatory Environment – Financial Services 
• Addressing Customer Needs 
• KYC/CDD.

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Application Closing Date
Not Specified.