Nvault Manager at Neptune Microfinance Bank

Neptune is on a mission to empower people through financial intermediation in Nigeria and Africa. We are poised to meet your business and personal financial needs.

We are recruiting to fill the position below:

Job Title: Nvault Manager 

Location: Lagos
Job type: Full-time

Job Summary

• The Nvault Manager is responsible for the overall management, growth, and performance of the bank’s mobile banking application.
• The role involves overseeing product development, user acquisition, app store performance (downloads, ratings, and reviews), customer engagement, and ensuring that the app delivers a seamless digital banking experience.

Key Responsibilities

• Oversee the strategic management of the mobile app to ensure continuous growth and adoption.
• Drive app downloads and customer onboarding across Google Play Store and Apple App Store.
• Monitor app store performance metrics, including downloads, active users, retention, ratings, and reviews.
• Plan and implement marketing campaigns to increase app visibility, downloads, and usage.
• Collaborate with IT, marketing, and customer service teams to ensure app functionality, security, and excellent user experience.
• Track user feedback and analytics to recommend product enhancements and bug fixes.
• Provide regular performance reports on downloads, user activity, and app revenue contribution.
• Ensure compliance with CBN, NIBSS, and other regulatory guidelines relating to digital banking.
• Train and guide branch and marketing staff on promoting the app to customers.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Information Technology, Marketing, or related field.
• Minimum of 5–7 years’ experience in digital banking, mobile app management, product management, or fintech.
• Experience in managing mobile app adoption, digital channels, or electronic banking products.

Skills & Competencies:

• Strong understanding of digital banking, fintech, and mobile app ecosystems.
• Data-driven mindset with the ability to analyze app performance and user behavior.
• Excellent communication, marketing, and project management skills.
• Ability to work cross-functionally with technical and business teams.
• Creative problem-solving and innovative thinking.

Application Closing Date
Not Specified.