Admin & Member Relations Officer at a Unique Private Family Club - West Africa Vocational Education (WAVE)

West Africa Vocational Education (WAVE) - Our client is a unique private family club in Lagos, dedicated to providing a safe and engaging environment for members and guests to enjoy recreational activities and dining experiences.

They are recruiting to fill the position below:

Job Title: Admin & Member Relations Officer

Location: Lagos

Description

• Our client is seeking an excellent and well experienced Administrative cum Member Relations Officer to serve as the first point of contact for members and guests, delivering a warm, professional and organized front-of-house experience.
• This role combines administrative efficiency with genuine hospitality, ensuring every visit to reflect the Club’s standard of privacy, care, and excellence.
• This role requires excellent communication skills, interpersonal relations skills, and organizational skills to ensure seamless service delivery.

Key Responsibilities

• Greet and assist members and guests professionally, ensuring a welcoming atmosphere.
• Manage check-ins, verify access, and maintain accurate attendance records.
• Handle calls, emails, and inquiries courteously, providing information on club activities and policies.
• Ensure the reception and entry area remain tidy, organised, and welcoming at all times.
• Deliver attentive, solution-driven service, addressing member needs and concerns promptly with discretion and empathy.
• Coordinate with other departments to ensure smooth service and event execution.
• Maintain membership and attendance databases; prepare reports as needed.
• Support data entry, documentation, and general administrative tasks.
• Assist management with operational and project-related duties.
• Assist with bookings, reservations, and member communications to ensure seamless experiences.
• Promote a safe and secure environment for members, guests, and staff.
• Ensure all visitor protocols, access permissions, and confidentiality guidelines are followed at all times.

Requirements

• HND or BSc degree in Business Administration, Management, Hospitality, Communications or any related field of study.
• Proven 1-2 years experience in customer service or hospitality, preferably in a private club, hotel, or similar service-focused setting.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Proven track record of handling client/member inquiries and managing administrative tasks efficiently.
• Ability to multitask, prioritise responsibilities, and remain composed in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with reservation or CRM systems.
• Knowledge of email communication tools and data entry software.
• Strong problem-solving ability and good judgment when handling member needs or unexpected issues.
• Accuracy in record-keeping, scheduling, and report preparation.
• Confidential and trustworthy with sensitive information.

Salary
N100,000 - N150,000 per month. 

Application Closing Date
Not Specified.