Customer Service Officer at CleanAce Academy

CleanAce Academy - We are a foremost Drycleaning and Laundry Company with a history dating as far back as three generations. CleanAce is Africa’s only ISO 9001:2015 Certified Cleaning Business and is a One-Stop Franchise Company for Total Fabricare, Laundry equipment and supplies.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Job type: Full-time

Job Summary

• The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers.
• The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving.
• The CSR is responsible for attending to walk in customers, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company’s service standards and policies.

Job Description

• Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally.
• Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction.
• Offer detailed information to customers about the company’s products and services, ensuring they understand all available options.
• Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience.
• Identify opportunities to promote additional products or services that meet customer needs and increase sales.
• Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business.
• Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts.
• Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system.

Requirements

• OND qualification required.
• 1 - 3 years experience in excellent customer service.
• Excellent communication skills and keen attention to detail.
• Strong customer service orientation to maintaining client satisfaction and problem-solving skills.

Application Closing Date
28th December, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr1@cleanace.com.ng using the Job Title as the subject of the email.