Customer Service Representative (Lekki) at The Foodhub by CWC (TFH)

The Foodhub by CWC (TFH) is a thriving fast casual restaurant providing a diverse menu of local and continental options to corporate and individual guests. With over 13 years in the hospitality space, our continued success stems from providing the highest quality of food and service to our guests. TFH caters to busy professionals, families, food enthusiasts, students, and tourists looking for delicious and fast dining experiences. Established in 2021, TFH has quickly become a go-to destination for healthy and flavourful options.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Be knowledgeable of restaurant policies regarding personnel and customers.
• Ensure that customers have a good time at the restaurant, look immediately into any complaints they might have and ensure they are promptly resolved.
• Maintain strict adherence to set service standards and ensure that procedures are followed.
• Ensure that necessary resources and tools are available for quality Customer Service delivery.
• Manage and update Customer Service database sheet.
• Deal directly with customers either by telephone, email, walk in or any other identified means.
• Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
• Expedite correction or adjustment, follow up to ensure resolution.
• Direct requests and escalate issues and ensure requests are fulfilled promptly.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager daily.
• Update customer complaints tracker..
• Devise and implement means to collect feedback on our meals and service from customers
• Report to the Restaurant Manager daily on all status of customer service enquiries handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
• Knowledge of food portioning and packaging systems.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
• Receive, process, package orders/requests and deliveries via social media, e-commerce platforms, and phone calls
• Update menus accordingly on all e-commerce platforms
• Process payments on the Odoo software as required
• Provide reports on deliveries, customer experience, and related metrics
• Ensure achievement of ind.

Requirements

• Interested candidates should possess an OND, SSCE / GCE / NECO qualification with 1 - 2 years of experience. 

Application Closing Date
30th November, 2025.