Customer Service Representative (Yaba) at The Foodhub by CWC (TFH)

The Foodhub by CWC (TFH) is a thriving fast casual restaurant providing a diverse menu of local and continental options to corporate and individual guests. With over 13 years in the hospitality space, our continued success stems from providing the highest quality of food and service to our guests. TFH caters to busy professionals, families, food enthusiasts, students, and tourists looking for delicious and fast dining experiences. Established in 2021, TFH has quickly become a go-to destination for healthy and flavourful options.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities
Your duties and responsibilities include but are not limited;
Operational Responsibilities:

• Developing and implementing effective strategies for improving customer service, including training and development for customer service staff
• Answering all customer interactions in a friendly manner
• Ensuring that orders taken are communicated effectively to the cooks, and kitchen staff and are processed according to customer request/order
• Following up with food production staff (cooks, grillers e.t.c) to ensure customer orders are completed in time for delivery
• Ensuring 100% customer satisfaction and retention
• Ensuring all customer inquiries are responded to within 10 minutes
• Having an in-depth knowledge of the menu and recommending the best meal options to customers
• Upselling and cross-selling items on the menu to clients
• Taking record of all customer information and order details accurately
• Recording all sales daily and ensuring payment is made and confirmed before processing customer orders
• Preparing and sharing daily sales reports with the Operations Manager
• Sending invoices for payment to customers and following up to ensure payment is confirmed
• Ensuring meals produced align with customer requests
• Packaging meal requests for the fulfilm

Requirements

• Interested candidates should possess relevant qualifications.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@thefoodhubcwc.com using the job title as the subject of the email.