Project Operations Manager at Stivlon Consulting

Stivlon Consulting is your strategic partner in building high-performance teams and unlocking individual potential. We are passionate about finding the perfect fit—the talented individuals who elevate your company and the fulfilling career paths that ignite professional growth.

We are recruiting to fill the position below:

Job Title: Project Operations Manager

Location: Akwa Ibom
Work mode: Hybrid

About the Role

• The Project Operations Manager is responsible for translating operational strategy into effective, on-ground execution across tourism and hospitality assets.
• The role ensures that facilities, people, vendors, and service standards are aligned, and that guests receive a consistent, high-quality experience. This is a hands-on, coordination-focused role that involves direct engagement with private operators and service vendors.

Key Responsibilities
Operational Planning & Execution

• Develop and maintain asset-level operations plans (SOPs, opening checklists, visitor flow, service schedules) for hotels, event venues, and visitor centers.
• Coordinate pre-opening and readiness activities including facility checks, cleaning, signage, consumables, and FOH/BOH setup.
• Track and report daily and weekly operational status to leadership.

Hospitality Standards & Guest Experience:

• Implement hospitality standards across front office, concierge, housekeeping, F&B service etiquette, and safety.
• Monitor service quality, conduct mystery checks, and escalate corrective-actions where needed.

Vendor & Service Provider Coordination:

• Coordinate third-party vendors supplying consumables, cleaning, landscaping, security, ticketing, and event setup.
• Ensure SLAs are properly defined and adhered to; escalate non-performance issues promptly.
• Support procurement with scopes of work, acceptance criteria, and handover checklists.

Events & Destination Activation Support:

• Provide operational support for curated events, MICE programs, and seasonal activations including access control, guest flow, logistics, and routing.
• Ensure event locations meet safety, sanitation, and power requirements before go-live.

Asset Integration & Reporting:

• Ensure each asset aligns with the central calendar, branding, and ticketing framework.
• Maintain accurate records of site visits, defects, readiness gaps, and remediation progress.
• Prepare clear, concise weekly reports and operational dashboards.

Compliance, HSE & Security:

• Enforce HSE standards, crowd control measures, and emergency/evacuation readiness across facilities.
• Ensure public-facing assets meet statutory, insurance, and safety compliance requirements.

Requirements

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• PMP or equivalent Project Management certification is required.
• 7–10 years’ experience in hotel/resort operations, event operations, or multi-site hospitality management.
• Strong understanding of guest experience standards, FOH/BOH operations, and facility readiness.
• Experience with large-scale projects is an added advantage.
• Excellent coordination, stakeholder management, and report-writing skills.
• Comfortable working on-site, conducting inspections, and following up with contractors/vendors.

Key Competencies:

• Operational execution and follow-through
• Hospitality service orientation
• Vendor/SLA management
• Documentation and checklisting
• Problem-solving under time pressure
• Clear stakeholder communication

Salary
N700,000 / Month.

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: stivlonjobs@gmail.com using the Job Title as the subject of the email.