Golf X Receptionist / Guest Services Officer at Lakowe Lakes Hospitality Limited

Lakowe Lakes Golf and Country Estate is an exclusive 308-hectare residential golf estate. Aptly dubbed “West Africa’s Best Kept Secret” because of its exclusive lifestyle and rare serene living within such a busy city like Lagos, Nigeria, the estate boasts of 3 main sectors – Hospitality (short stays, events and meetings), Golf and Real Estate.

Blending traditional country estate style with modern amenities, functionality and hospitality services, Lakowe Lakes Golf and Country Estate offers an 18 hole championship golf course, short stay hospitality services, 5 food and beverage outlets, over 14 manmade lakes, meeting rooms and event spaces in an eco-friendly and natural setting, away from the distractions and stress of urban life.

We are recruiting to fill the position below:

Job Title: Golf X Receptionist / Guest Services Officer

Location: Lekki-Epe Expressway, Lagos
Employment Type: Full-time
Reports To: Golf X Guest Experience Liaison Officer
External Interactions: Hospitality Guests, Golfers, Lakowe Lakes Residents Internal Interactions: All Lakowe Lakes Staff
Working Hours - Morning Shift: 10am to 6pm Afternoon Shift: 4pm to 12am
Swing Shift: 1pm to 9pm

Overview

• The Guest Services Officer manages Golf X’s front-of-house flow—confirming bookings, assigning bays, processing payments, and fielding inquiries to create a seamless first impression.

Main Responsibilities

• Answer inbound calls and walk-ins, confirm reservations, and update the booking system in real time.
• Assign bay numbers based on group size, availability, and any VIP or corporate requirements.
• Maintain an up-to-date knowledge of promotions, pricing packages, and special event schedules.
• Respond promptly to guest questions—via phone, email, or in person—about hours, pricing, packages, or technology features.
• Coordinate no-shows or last-minute changes, rerouting walk-ins or waitlist customers as needed.
• Assist guests with function of all Golf X features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Process payments accurately and issue receipts.
• Utilize property management system and all other required technology to carry out daily responsibilities.

Qualifications & Experience

• 1–2 years in reservations, front-desk, or guest-services roles; experience with CRM or booking platforms is a plus.
• Strong numerical accuracy
• Friendly, patient demeanor under pressure.

Core Competencies:

• Reservation-system proficiency
• Multitasking and prioritization
• Conflict resolution and de-escalation
• Professional, clear phone and face-to-face communication

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online