Quality Assurance Manager at UHR Consult Limited

Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.

We are recruiting to fill the position below:

Job Title: Quality Assurance Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Overview

• The Quality Assurance Manager will beresponsible for developing, implementing, and maintaining the restaurant's quality management systems, food safety programs, and operational standards.
• This role ensures strict compliance with all local, national, and international food safety regulations, with a primary focus on upholding ISO standards to guarantee the highest level of product quality and customer satisfaction.

Key Responsibilities
Quality Management System (QMS) & Compliance

• ISO System Implementation: Establish, document, and manage the restaurant's Quality Management System (QMS) in alignment with relevant ISO standards (e.g., ISO 9001, ISO 22000 - Food Safety).
• Regulatory Adherence: Ensure full compliance with all local health codes, sanitation regulations, and industry best practices, including HACCP (Hazard Analysis and Critical Control Points) and GMP (Good Manufacturing Practices).
• Documentation Control: Maintain accurate records of all quality control checks, audits, training, non-conformance reports, and corrective and preventative actions (CAPA).

Audits and Inspections:

• Internal Audits: Conduct regular, scheduled, and unannounced internal audits of all kitchen areas, storage facilities, and front-of-house operations to assess compliance with QMS and ISO requirements.
• External Audit Management: Serve as the primary liaison for all external food safety, regulatory, and ISO certification audits. Ensure all necessary preparations are made and corrective actions are closed out promptly.
• Supplier Quality: Vet and approve all food and beverage suppliers. Conduct periodic supplier audits to ensure raw materials meet documented quality and safety specifications.

Food Safety and Operational Control

• Process Monitoring: Oversee and validate critical control points (CCPs) in food handling, cooking, chilling, storage, and service to prevent food safety hazards.
• Product Quality: Establish and maintain specifications for all finished food items, ensuring consistency in taste, presentation, portioning, and quality across all service times.
• Risk Management: Lead root cause analysis for customer complaints related to quality and food safety, implementing immediate and long-term corrective actions. Manage mock and actual product recall procedures.

Training and Team Leadership

• Training Programs: Develop and deliver mandatory food safety and quality assurance training to all restaurant staff (kitchen, service, and management).
• Culture of Quality: Foster a proactive culture of quality and food safety consciousness among all employees, ensuring staff understand their roles in maintaining ISO standards.
• Team Development: Lead, mentor, and manage any Quality Control or Assurance support staff.

Qualifications and Experience

• Bachelor's degree in Food Science, Food Technology, Microbiology, Hospitality Management, or a closely related field.
• Mandatory ISO Certification.
• Minimum of 5 years of experience in a Quality Assurance or Food Safety management role, with at least 3 years in the restaurant, catering, or high-volume food service industry.
• Proven, in-depth knowledge and practical application of HACCP principles, GMPs, and strong statistical process control (SPC) skills.

Application Closing Date
1st December, 2025. 

Method of Application
Interested and qualified candidates should send their CVs to: uhrconsultlimited@gmail.com using the Job Title and Location as the subject of the mail.