Customer Experience (Hybrid) at Future Moves Recruitment Agency Limited (FMR Agency)

Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

We are recruiting to fill the position below:

Job Title: Customer Experience (Hybrid)

Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Job summary

• We are seeking a proactive and detail- oriented customer experience/marketing assistant to join our team.
• This is crucial for ensuring exceptional customer support and assisting in the execution of our marketing campaigns.
• The ideal candidate will be the primary point of contact for customer inquiries, manage customer data, follow up on leads, and actively support all marketing initiatives and events.

Key responsibilities

• Responding to customer enquiries strictly via WhatsApp, email, and customer calls during working hours, using only the Company-issued phone and line.
• Matching customers to appropriate products and following up on incomplete purchases.
• Managing basic CRM and customer retention lists with support from the marketing team.
• Following up with leads generated from campaigns, events, or social media.
• Assisting in campaign coordination and execution as directed.
• Participating in and supporting any brand events, activations, or marketing launches as scheduled by the Company.
• Carrying out any other related duties within the scope of work, including those assigned verbally or in writing by the Head of Marketing.

Qualifications

• BSc or HND in Marketing, Business Administration, Communications, or a related field.
• 1 -2 years of experience in a customer service, marketing, or related role.
• Must be a Female.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with marketing tools
• Familiarity with CRM systems and customer support tools (e.g., Zendesk, Intercom) is a plus.
• Ability to multitask, take initiative, and work both independently and as part of a team.

Salary
N80,000 per month.

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should send their application to: recruiter.b@fmragency.com using the Job Title as the subject of the email.