Business Development Specialist at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: Business Development Specialist

Job Ref.: AV-317305
Location: Lagos
Job type: Full-time

Job Summary

• As a New Business Hunter at DHL Express, you will play a key role in driving growth through the acquisition of new customers in the heavier-weight express segment (typically 30–1000 kg per shipment).
• Your mission is to win new business by identifying and developing opportunities with customers who require reliable, time-definite, and international transport solutions.
• This role demands a dynamic, results-driven sales professional who thrives on winning new customers, understands complex logistics challenges, and embodies DHL’s “Insanely Customer Centric” culture.

Main Tasks and Key Responsibilities
New Business Acquisition:

• Proactively identify and secure new business opportunities, focusing on heavyweight shipments within your Country.
• Work closely with the Core and/ or Retail Sales Team to win heavier-weight shipments by leveraging knowledge of the Customer, their industry and the freight forwarding environment.
• Develop a strong pipeline through targeted prospecting, networking, and strategic territory planning.
• Conduct an in-depth customer needs analysis to provide customized DHL Express solutions that reconcile network capability, transit time, cost, and reliability.
• Negotiate and close new business opportunities ensuring profitable, sustainable growth for DHL Express.
• Collaborate with internal stakeholders to ensure smooth customer onboarding and handover to Core Sales for account management.
• Work proactively with the other DHL Group business units to respond to commercial opportunities for the Group.

Market Development & Strategy:

• Research and analyze market trends, customer sectors, and competitive activity to identify and prioritize target industries (e.g. industrial, automotive, technology, manufacturing, healthcare) as well as any other emerging ones.
• Leverage DHL’s global network, product portfolio, and digital tools to position DHL Express as the preferred provider for heavier-weight express shipments.
• Provide market feedback to Product, Pricing, and Marketing teams to support service innovation and competitiveness.

Customer Relationship Management:

• Leverage an existing professional network to unlock commercial opportunities for DHL Express.
• Build strong, trust-based relationships with decision-makers at potential customer organizations.
• Ensure a smooth transition from new business acquisition to account management, maintaining customer satisfaction during the onboarding phase.
• Uphold DHL’s high standards of service excellence and customer care.

Sales Performance & Reporting:

• Achieve or exceed individual new business revenue and profit targets.
• Maintain accurate records of all customer interactions, opportunities, and pipeline data in the CRM system (COMET/ STELLAR).
• Deliver timely reporting and sales forecasts to management.

Requirements
Education: 

• Bachelor’s degree in Business, Sales, Logistics, Supply Chain, or a related field.

Experience:

• 3–5 years of proven success in B2B sales, preferably within express logistics, air freight, or transport sectors.
• Demonstrated ability to win and develop new accounts with complex logistics requirements.
• Experience selling heavier-weight or time-definite services is highly desirable.

Knowledge:

• Strong understanding of international express logistics, cross-border trade, and customs processes.
• Familiarity with DHL Express products and value propositions (TDI, TDD, etc.) is advantageous.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online