Account Manager at Hello Tractor

Hello Tractor is an award-winning agricultural technology company on a mission to establish Africa as a global breadbasket by unlocking access to agricultural power. We serve smallholder farmers by connecting them to affordable mechanization and enabling partners to distribute a broader suite of products and services through our platform and hub network.

We are recruiting to fill the position below:

Job Title: Account Manager

Locations: Abuja
Position Type: Full Time
Experience: Associate
Department: PAYG

The Role

• Hello Tractor has grown significantly in a short span of time in the African market. We now have a marketplace of over 3,000Tractor owners and operators servicing over 2 million smallholder farmers across 13 countries in Africa and 3 countries in Asia.
• However, despite the huge potential for the service, there is a shortage of tractors to fully service smallholder farmers’ demand for services and banks generally do not lend to rural communities.
• To address this, Hello Tractor launched a Pay-As-You-Go (PAYG) tractor financing product in partnership with Moody’s and Mastercard to unlock low risk, low-cost tractor financing for rural, under-banked entrepreneurs servicing smallholder farmers.
• We have a fantastic opportunity for a PAYG account manager who can work at a high level across the organization, while liaising daily with customers at the ground level.
• You will be working with a world-class team of professionals who are passionate about what they do and will expect no less from you. Having an insatiable hunger for learning new methods, processes, and technologies and improving existing ones is critical.
• Passion to apply technology to meet the needs of smallholder farmers and tractor owners is an absolute must. If this is a good mutual fit, you will display a history of customer-centricity, detail-orientation and take great pride in timely delivery excellence.
• We are looking for people who are passionate about creating a great experience for our PAYG customers within and outside our mobile applications.
• Are you comfortable liaising with farmers, mechanization service providers and tractor fleet owners? Are you meticulous about quickly resolving on the field issues of our customers? Are you entrepreneurial and driven by performance incentives? Then we need you!

Responsibilities

• Ensure a deep understanding of the HT solution, technology, and PAYG product to enable meaningful discussions with new and existing PAYG customers.
• Daily review of customer account analytics for the assessment of key field needs, risks, and improvements.
• Daily and weekly check-ins with PAYG customers to review activities and opportunities for the coming week.
• Work with PAYG customers to link them to demand, connect with local farmer organizations or NGOs, and appropriately document/complete the booking within the app.
• Source monthly/quarterly data on operating costs (fuel, contractors, maintenance, etc.) from PAYG customers.
• Quarterly and ad-hoc field visits to PAYG customers for asset health checks and field training.
• Work with data team and internal booking agent leads to ensure adequate route optimization and booking efficiency.
• Prepare and execute strategies to improve asset productivity, based on historical data and projections.
• Aggregate weekly productivity metrics and share weekly invoices with PAYG customers.
• Aid PAYG Credit Team in the reconcilement of settled PAYG customer invoices.
• Monitor monthly covenant performance to plan, assist PAYG customers in meeting targets, and share progress reports with the PAYG credit team.
• Aid in PAYG account contract originations (data capture, validate pre-bookings, provide guidance to candidates).
• Help with the facilitation of asset repossession, immobilization and probation.

Who You Are

• Candidates should possess a Bachelor’s Degree required
• Master’s degree will be an added advantage
• Minimum of 2 years’ experience in account management, business development, and/or customer support
• Ability to interact among technical, business and operations teams
• Energetic, highly motivated, self-starter, with excellent communication skills
• English and local language proficiency
• Exposure to credit products (fintech, banking, microfinance, BNPL, etc.)

What We Offer

• Competitive pay that commensurate skills and expertise 
• Performance bonuses  
• Hybrid working environment 

Application Closing Date
28th November, 2025.